Outlook not working on Metered Connection
This can happen when you are sharing a hot spot off of your phone.
Usually, when prompted by Microsoft, confirm that you want to use the connection anyway. However in some cases the prompt does not appear, or appears and disappears before you can confirm.
The work around is to change the setting on the computer so that it does not recognize your connection to your hot spot as "metered connection":
- Select Start --> Settings (sprocket)
- Choose Network & Internet
- Choose Wi-Fi → Manage known networks
- Select the Wi-Fi network → Properties → turn OFF Set as metered connection
(Thanks Kristen Amadu)
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation