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Exchange Online Migration (staff and contractors)

Exchange Online Migration (staff and contractors)

Please note that if you access your RRU Email on mobile device or personal computer, you will be required to remove and re-add the RRU email account after the migration.

If you log into Webmail you will need to log into Webmail using using the new link.

Additional information

Email Setup Guides

Android

IPad, iPhone, Mac

Windows

 

Get Help

Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: Colwood Campus +1-250-391-2659

  • Phone: John Horgan Campus +1-236-475-5080

  • Toll Free: +1-866-808-5429

  • Visit us:

    • on the main floor of the Sequoia Building on the Colwood Campus

    • in room 403 on the John Horgan Campus

  • Hours of Operation

    • Telephone support is available Monday to Friday from 7:30am to 5pm.

    • Onsite help is available in the:

      • Sequoia Building Monday to Friday 8am - 4pm

      • John Horgan Building Monday to Friday 9am - 5pm

    • We are closed for all statutory holidays





How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation