Exchange Online Migration (staff and contractors)

Please note that if you access your RRU Email on mobile device or personal computer, you will be required to remove and re-add the RRU email account after the migration.

If you log into Webmail you will need to log into Webmail using using the new link.

Additional information

• Exchange Online Migration Overview

• Tips, tricks, and FAQs - your questions answered

• Accessing Outlook Web App

• New Features in Outlook and Outlook Web App

• When will my mailbox get migrated?

• Get help for mailbox migration issues

Email Setup Guides

Android

• Setup Default Email for Samsung Android (Exchange Online)

• Setup Gmail App for your RRU email on a smartphone (Exchange Online)

IPad, iPhone, Mac

• Setup Email Default App for iPhone or iPad (Exchange Online)

• Setup Outlook App for iPhone (IOS) (Exchange Online)

• Setup Mac Mail for MacOS (Exchange Online)

• Setup for Outlook 2016/Office 365 for Mac off campus (exchange online)

Windows

• Setup Outlook desktop client for Windows (Exchange Online)

Support Contacts

For any issues or questions, please contact the IT support team:

• Submit a ticket (preferred)
  To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)

• Email us at IT Customer Service
  https://www.royalroads.ca/contact/computer_services

• Phone: 250-391-2659 Toll Free: 1-866-808-5429
  Come visit us in the Sequoia Building
  Hours of Operation