Virtual EMS Permissions

Everyone gets a Virtual EMS account when their computer account is created however there are additional types of access permissions within Virtual EMS that could require assistance from Computer Services.

Welcome Group List

When you first log into Virtual EMS, your name will be shown in the Welcome menu.  Under the drop down lists are other groups that you can use.  

If you are missing a group under this list, please contact Computer Services by phone, email or Online Request Form.  A ticket will be created.  (Please note that the person MUST have logged into EMS at least once before the groups can be added.)

Reservation Contact Menu

If you want to make a reservation and a name does not appear in the contact list for a given group, then this must be fixed in CAMP.  

Please make sure that the missing person is a member of the appropriate group in CAMP.  Any CAMP Administrator can modify the person's CAMP account and add this person to the right group.  If there is no camp Administrator available, then please get the manager of the department to contact Computer Services by email.  Computer Services can make the change with the appropriate permission from the Manager.

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation