Microsoft Visio or Microsoft Project saying the License is not valid

Microsoft Visio and Microsoft Project software is not included in our license of Office 365 but licensed separately so you might get the following error when starting Visio:

We have create a fix to enable the licenses so you can use the software indefinitely on an RRU computer.

  • Close Visio or Project
  • Click the Windows start button or Windows Search icon and type SCC
  • You should see a result called Software Center, select it
  • Look for Repair Microsoft Project and Visio.  Click on it and click Install
  • Once that is done (the button will say "re-install") you can close Software Center
  • Start Visio or Project again and it should work without errors

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation