Payment Online Access Issues

If you are experiencing difficulty accessing the Payment Online page, please try the following...

If you need to make a payment, you can call Learner Accounts at 250-391-2600 ext. 4282 and they can take your payment over the phone.
Please note:
Work computers (especially government computers) may be configured to block these types of pages.  If you are having trouble accessing from work, please try again from home.
The first thing to try is clearing your Internet cache:

The second thing is to check if cookies are enabled in your browser for the website.

If you are not able to logon to the page, but your password works everywhere else, it's possible that you haven't changed your password in a long time.

Could you please try:

  1. Changing your password
  2. Close all Internet browser windows
  3. Wait at least 15 minutes so the new password has reached all servers.
  4. Try accessing the Payment Online page again.

To check which browser and version you are using, please click on Help then About... to find out.  If you need to contact us regarding this issue, we will need this information. If you have Internet Explorer 6 or lower, please update your browser to the latest version.

You may also want to make sure your version of Windows is completely up to date.  To do that, please visit the Windows Update site:
If you are using Internet Explorer 7.0, please try the following:

  • Select Tools -> Internet Options
  • Under the Privacy tab, the setting has to be set lower than Block all cookies (this setting can override trusted sites)
  • Click Sites
  • Enter under Address of website:, then click Allow and click OK
  • Under the Security tab, select Trusted sites and click Sites
  • Unselect Require server verification [https:] for all sites in this zone
  • Click Sites and add both and and click Close
  • With Trusted sites still selected, set the security level to something less than the level ‘High’
  • Under the General tab under Browsing history, click Settings
  • For best results the Check for newer versions of stored pages: should be set to either Every time I visit the webpage or Every time I start Internet Explorer
  • Close Internet Explorer to finalize the changes
  • Retry the website

Install Firefox Internet Browser:
Another option would be to install Firefox.  This has fixed the issue for others and allowed them access when other options have failed.  When you install Firefox, make sure you select No when prompted to transfer settings from Internet Explorer.  If there is a configuration issue with your Internet Explorer settings, they may be transferred to Firefox.
If you try these options and are still unable to access, please send us the exact error message (if any) that you receive when you try to submit the form by emailing us the details, including the exact wording of the error message.  Also let us know what steps you have already tried.

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation