Microsoft Teams - Remote Support
Instructions for allowing IT-Services to connect to your computer remotely.
Step-by-step guide
- Launch the Microsoft Teams desktop client.
- In the Chat tab, select the New Chat icon.
- Enter the name of the IT-Services person you will be connecting with.
- In the top right of the chat window, select "Share Screen".
- Choose Desktop - Screen #1 as the window to share.
- The IT-Services person will choose Request Control.Â
- You select Allow or Deny.
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How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
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Phone: 250-391-2659 Toll Free: 1-866-808-5429
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