Microsoft Teams - Remote Support
Instructions for allowing IT-Services to connect to your computer remotely.
Please do not try to start a Screen Share, or Remote Connection, unless you are speaking with IT-Services on the phone.
Step-by-step guide
Launch the Microsoft Teams desktop client.
In the Chat tab, select the New Chat icon.
Enter the name of the IT-Services person you will be connecting with.
In the top right of the chat window, select "Share Screen".
Choose Desktop - Screen #1 as the window to share.
The IT-Services person will choose Request Control.
You select Allow or Deny.