Help with Teams
Currently for Staff only
For Instructors: MS Teams is not supported for teaching and learning at RRU. You can contact your CTET liaison to explore existing tools that can support online learning in groups.
For students: MS Teams is not supported for teaching and learning at RRU. Please contact your instructor to explore existing tools that can support online learning in groups.
For the most part, the Microsoft Teams is intended to be self managed. Computer Services provides the license, but we are allowing each of the departments to manage to Teams, Channels and inviting members. Computer Services does not have any special admin powers to manage the teams and channels created by each department. We recommend that multiple owners be added for each team so that there is redundancy due to sickness or if staff leave.
Along with the videos provided in the steps listed, you can find additional information and help on the following pages
Known issues
To view a list of known issues
https://docs.microsoft.com/en-us/microsoftteams/known-issues
LinkedIn Learning
You can also visit LinkedIn learning for additional training on Teams
Quickstart guide
View this quick start guide teamsdocument.pdf
Troubleshooting
Use the Call health option to check for audio, video, or networking issues.
Join a meeting.
Expand the 3-dot menu.
Select Call health.
Check the overview for network, audio, or video jitter.
Select View More Data to get more details.
Contact Computer Services for assistance
As always, should you have any questions, please contact Computer Services by phone, email or Online Request Form.
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How to Contact the Computer Services Department
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