Security and Privacy

Microsoft Office 365, including Teams and OneDrive, stores all data on Canadian Instances (servers).  This allows RRU to use these services and still abide by the BC Privacy and FIPPA standards.  

The following is a list of all Microsoft services and where their data is hosted. If the location is in the United States, please do not use this service to share ANY student related data or information:


If you notice that someone has access to your team that you feel should be be a member, please contact Computer Services and we will review the settings to make sure the team is private.



How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation