Software Requests

Adobe Acrobat Pro or Adobe Creative Cloud licenses for Students

Student license for home use can only be requested by a program head or doctoral supervisor in the case of a Doctoral student.

Note to Program Heads / Doctoral Supervisor - Although there is no direct cost to the individual school program, IT does bear the cost, and in turn RRU bears the cost.  So it is important that the license requirement is approved for individual students with that in mind.  It should be noted that Adobe Reader is a free tool to read PDF documents.  Office products like Word and Excel offer the example to create PDF documents, free of charge.  So please make sure all alternatives are investigated before approving a license.

Submit a Request to the Helpdesk using the Online Software Request Form

Procedure (IT Only).

Adobe Acrobat Pro for staff/faculty

Approved, license required

Submit a Request to the Helpdesk using the Online Software Request Form

Student license for home use can only be requested by a program head or doctoral supervisor in the case of a Doctoral student. (see “Adobe Creative Cloud” below)

Procedure (IT Only).

Installation procedure

Install on RRU machine via Creative Cloud

Adobe Acrobat Pro v11, V10

This software does not work properly on the RRU computers and should be upgraded to Acrobat Pro DC (see above)

Submit a Request to the Helpdesk using the Online Software Request Form

Adobe Connect

Not approved for installation at RRU.

Adobe Creative Cloud All Apps for staff/faculty

• Creative cloud

• Acrobat (can also be requested separately)

• Photoshop

• InDesign

• Illustrator

• Lightroom

• Adobe XD

• Premiere Rush

• Premiere Pro

• Express (can also be requested separately)

• After Effects

• Dimension

• Acrobat Pro

• Dreamweaver

• Animate

• Audition

• Lightroom Classic

• Character Animator

• Spark

• Bridge

• Media Encoder

• InCopy

• Prelude

• Fuse (Beta)

Staff and Faculty requests must come from supervisor and they can submit a request to the Helpdesk using the Online Software Request Form

Student license available in the LIC Mac Lab.

Student license for home use can only be requested by a program head or doctoral supervisor in the case of a Doctoral student.

Procedure (IT Only).

Installation procedure

The students will be provided instructions on how to Create an account and how to Log in to Adobe are available on our website once a license is provided.

Adobe Digital Editions

Approved, immediate deploy

Submit a Request to the Helpdesk using the Online Software Request Form

Immediate deploy from https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html

Adobe Express

Staff and Faculty requests must come from supervisor and they can submit a request to the Helpdesk using the Online Software Request Form

Canva replacement.

Website, no software required.

Adobe Reader

Already installed

Adobe Sign

Not approved for use at RRU

RRHD-90223 (IT only)

See SoftDocs

Agresso License

Approved, no installation required, just icon. Requires account.

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

Procedure

Procedure to add icon

Agresso Report Engine (and Visual Studio)

Approved, no installation required, just icon. Requires account.

Submit a Request to the Helpdesk using the Online Software Request Form

Immediate deploy via SCCM Package - Agresso_ReportEngine_9

Agresso Software

Already installed

Missing icon?

AMD Radeon Software

Approved.

Add user to AMD_Radeon_Software in AD to allow install from MS Store.

ArcGIS, ArcView

Approved, license required.

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed) 

Also available to student with faculty supervisor approval. Ask your faculty supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed) 

For Staff

• Add computer to ArcGIS_10.2.2

• Should appear in Software Center in an hour. It can be run manually or it will automatically installed within 24 hours.

• Software available in the Software Center console

For students, once we receive request we will process the request and provide further instructions.

Also ArcGIS is installed in the following places on campus for student use for coursework. 

• 7 computers in the Library

• All workstations in the Sequoia Lab

(IT Only - https://royalroads.atlassian.net/wiki/spaces/ISRD/pages/26379886)

AssistMyTeam Email to PDF for Outlook

Approved

Only available to Staff and Faculty.

https://royalroads.atlassian.net/wiki/spaces/ITKNOW/pages/877953032

(Must be signed in to see the installation procedure)

AssurePay

Approved, license required.

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

AtoM Text editor

Not approved for installation at RRU.

Please use NotePad or NotePad++. Contact Computer Services for assistance.

RRHD-54288 (IT only)

Audacity

Approved

Software available in the Software Center console

AutoDesk AutoCAD

Approved, license needs to be purchased

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

RRHD-80160 (IT only)

Avanti Payroll Site

Approved

Only available to Staff and Faculty. Not available to Associate Faculty or volunteers

Website

If you are unable to log into this site, please contact the Payroll department. It can take up to 7 working days after your start date for you to have access.

Avanti SQL Database

Approved, license required

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

Procedure (IT only)

Barco Clickshare

Approved, Installation required.

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

RRHD-72455 (IT only)

SCCM package

Batch Input Formatter (BIF)

Approved

Please submit a Request to the Helpdesk using the Online Software Request Form

Procedure (IT only)

BCM

Approved

Submit a Request to the Helpdesk using the Online Software Request Form

Big Stretch Reminder

Not approved for installation at RRU.

Since this software is not specifically work related the software is not approved. However there are many other apps available for mobile devices that can do the same functionality.

RRHD-52810 (IT only)

Bitrix

Not approved for installation at RRU.

Since this is a project management software, please use Microsoft Project.

RRHD-49424 (IT only)

Bulk Rename Utility 64 Freeware

Not approved for installation at RRU.

Blackboard Collaborate

Website

Please contact CTET Studio to inquire about getting a meeting room setup in your Moodle course

BlueJeans

Replaced by Teams and Zoom.

Outlook plugin available in the Software Center console

Calendar Sync Free 

Not approved for installation at RRU.

Calendly

Not compatible with RRU email system

Calendly has a dependency on MS Exchange online/365 which is not available at RRU.

Camtasia

Approved for CTET

CTET install themselves.

Canto

Managed by Brand Marketing

Canto

Canva

As of March 25, 2025 - No new requests

“We are in the process of transitioning away from Canva and will not be able to offer additional seats. We are excited to announce that we will soon present a new platform that will enable us to provide access to a larger number of users across the university.”

See Adobe Express

Procedure (IT only)

ChequeScribe

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

Procedure (IT only)

Chrome

Already installed

CITAVI

Approval required (Separate purchase)

Please submit a Request to the Helpdesk using the Online Software Request Form

RRHD-77480 (IT only)

Citrix Webex

Not approved

Please use Zoom, Teams, Blackboard Collaborate, Bluejeans or the website version of Webex.

Citrix Workspace (required for RENXT)

Approved

Please submit a Request to the Helpdesk using the Online Software Request Form - You must include your Computer Name

Procedure (IT only)

CMMS

Webpage

Approved, account required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

Additional Info (IT only)

License Info (IT only)

CMS

Webpage

Procedure (IT only)

Confluence

Approval required

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

Corel Draw

Not approved for installation at RRU.

One legacy exception

CRM

Approved

Please submit a Request to the Helpdesk using the Online Software Request Form

Procedure (IT only)

Software available in the Software Center console (Will not run automatically and must be run by customer manually with Outlook closed)

Dameware

Not approved for installation at RRU.

Data Analysis Toolpak

Approved

Please submit a Request to the Helpdesk using the Online Software Request Form

Procedure (IT only)

Diligent Boards

Approval required

Please submit a Request to the Helpdesk using the Online Software Request Form

Procedure (IT only)

Dragon Naturally Speaking

Approval required

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

Computer Services will purchase a license and install the software after receiving approval.

Procedure

Draw.IO

Approval required

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

RRHD-77583 (IT only)

Dropbox

Not approved for installation at RRU.

Approved Alternative : OneDrive
Available in Web Browser

Duplicate File Detective

Approval required

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

License information available in O:\Staff\academic and information services\it-services\private\Software\DuplicateFileDetective 

Dymo Label Printer software and Dymo Connect software

Approved

Please submit a Request to the Helpdesk using the Online Software Request Form

Software available in the Software Center console

Ease-E-Club

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

Procedure (IT only)

Equalizer APO

Not approved for installation at RRU.

EST Desktop 2.0

Approved, account required

Please submit a Request to the Helpdesk using the Online Software Request Form

This software is downloaded directly from CanadaPost.ca. To install, "run as administrator" and then enter credentials for an account with elevated permissions.

Customer must have Canadapost account. (Not provided by IST)

EMS Enterprise

Not approved for installation at RRU.

Replaced by EMS Campus, VirtualEMS and Webrez.

EMS 2020 (also called EMS Campus or EMS Desktop)

Approved, account required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed). The supervisor should identify someone that the permissions should copy.

Already installed on all computers

Excelerator Plugin

Approved

Please submit a Request to the Helpdesk using the Online Software Request Form

Procedure?

FactXpress

Approved

Please submit a Request to the Helpdesk using the Online Software Request Form

Software available through Software Center

Firefox

Already installed

Fireworks

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

GaBi software

Approved, no license available.

Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval needed)

Not available to students.