Software Requests
This page is mainly for employees, including faculty.
Students in credit programs are eligible for a Microsoft Office 365 subscription and perhaps additional software, if identified below as such. If a software does not specifically say that a student license is available, it is not available to a student.
The Online Request Form for software is not available for anonymous or student accounts. If approval is required, only student supervisors may request software on behalf of a student (this includes SPSS, NVivo and SurveyMonkey).
Associate Faculty and Contractors please contact Computer Services by phone, email or Online Software Request Form to confirm what software is available.
Do you require specialized software for your work computer? RRU is undertaking to ensure we’re running licensed and reputable software, considering software budget requirements and properly addressing security and privacy concerns. This list is constantly evolving and changing, but please follow the appropriate Action if the software is listed below, or skip to the Software Requests#Software Request Procedure if your software is not listed.
Note: For now, requests for drivers for hardware already purchased will not require special approval. Please simply submit a service request to Computer Services.
List of Known Software
Software Name | For IT use only | |
|---|---|---|
Adobe Acrobat Pro or Adobe Creative Cloud licenses for Students | Student license for home use can only be requested by a program head or doctoral supervisor in the case of a Doctoral student. Note to Program Heads / Doctoral Supervisor - Although there is no direct cost to the individual school program, IT does bear the cost, and in turn RRU bears the cost. So it is important that the license requirement is approved for individual students with that in mind. It should be noted that Adobe Reader is a free tool to read PDF documents. Office products like Word and Excel offer the example to create PDF documents, free of charge. So please make sure all alternatives are investigated before approving a license. Submit a Request to the Helpdesk using the Online Software Request Form | Procedure (IT Only).
|
Adobe Acrobat Pro for staff/faculty | Requires supervisor approval, license required Staff and Faculty requests must come from supervisor and they can submit a request to the Helpdesk using the Online Software Request Form | Procedure (IT Only). |
Adobe Connect | Not approved for installation at RRU. | |
Adobe Creative Cloud All Apps for staff/faculty
| Requires supervisor approval, license required Staff and Faculty requests must come from supervisor and they can submit a request to the Helpdesk using the Online Software Request Form Student license available in the LIC Mac Lab. Student license for home use can only be requested by a program head or doctoral supervisor in the case of a Doctoral student. | Procedure (IT Only).
The students will be provided instructions on how to Create an account and how to Log in to Adobe are available on our website once a license is provided. |
Adobe Digital Editions | Approved, immediate deploy Submit a Request to the Helpdesk using the Online Software Request Form | Immediate deploy from https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html |
Adobe Express | Staff and Faculty requests must come from supervisor and they can submit a request to the Helpdesk using the Online Software Request Form | Canva replacement. Website, no software required. Arrangements will need to be made with Zohreh 1heidari to provide access to RRU company templates |
Adobe Reader | Already installed | |
Adobe Sign | Not approved for use at RRU | RRHD-90223 (IT only) See SoftDocs |
Agresso License | Approved, no installation required, just icon. Requires account. Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | |
Agresso Report Engine (and Visual Studio) | Approved, no installation required, just icon. Requires account. Submit a Request to the Helpdesk using the Online Software Request Form | Immediate deploy via SCCM Package - Agresso_ReportEngine_9 |
Agresso Software | Already installed | |
AMD Radeon Software | Add user to AMD_Radeon_Software in AD to allow install from MS Store. | |
ArcGIS, ArcView | Approved, license required. Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) Also available to student with faculty supervisor approval. Ask your faculty supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | For Staff
For students, once we receive request we will process the request and provide further instructions. Also ArcGIS is installed in the following places on campus for student use for coursework.
(IT Only - https://royalroads.atlassian.net/wiki/spaces/ISRD/pages/26379886) |
AssistMyTeam Email to PDF for Outlook | Approved Only available to Staff and Faculty. | https://royalroads.atlassian.net/wiki/spaces/ITKNOW/pages/877953032 (Must be signed in to see the installation procedure) |
AssurePay | Approved, license required. Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | |
AtoM Text editor | Not approved for installation at RRU. | Please use NotePad or NotePad++. Contact Computer Services for assistance. RRHD-54288 (IT only) |
Audacity | Approved | |
AutoDesk AutoCAD | Approved, license needs to be purchased Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | RRHD-80160 (IT only) |
Avanti Payroll Site | Approved Only available to Staff and Faculty. Not available to Associate Faculty or volunteers | If you are unable to log into this site, please contact the Payroll department. It can take up to 7 working days after your start date for you to have access. |
Avanti SQL Database | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | Procedure (IT only) |
Barco Clickshare | Approved, Installation required. Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | RRHD-72455 (IT only) |
Batch Input Formatter (BIF) | Approved Please submit a Request to the Helpdesk using the Online Software Request Form | Procedure (IT only) |
BCM | Approved Submit a Request to the Helpdesk using the Online Software Request Form | |
Big Stretch Reminder | Not approved for installation at RRU. | Since this software is not specifically work related the software is not approved. However there are many other apps available for mobile devices that can do the same functionality. RRHD-52810 (IT only) |
Bitrix | Not approved for installation at RRU. | Since this is a project management software, please use Microsoft Project. RRHD-49424 (IT only) |
Bulk Rename Utility 64 Freeware | Not approved for installation at RRU. | |
Blackboard Collaborate | Website | Please contact CTET Studio to inquire about getting a meeting room setup in your Moodle course |
BlueJeans | Replaced by Teams and Zoom. | |
Calendar Sync Free | Not approved for installation at RRU. | |
Calendly | Not compatible with RRU email system | Calendly has a dependency on MS Exchange online/365 which is not available at RRU. |
Camtasia | Approved for CTET | CTET install themselves. |
Canto | Managed by Brand Marketing | Storage place for branding. Not gated. No special permissions to access. |
Canva | As of March 25, 2025 - No new requests “We are in the process of transitioning away from Canva and will not be able to offer additional seats. We are excited to announce that we will soon present a new platform that will enable us to provide access to a larger number of users across the university.” See Adobe Express | Procedure (IT only) |
ChequeScribe | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | Procedure (IT only) |
Chrome | Already installed | |
CITAVI | Approval required (Separate purchase) Please submit a Request to the Helpdesk using the Online Software Request Form | RRHD-77480 (IT only) |
Citrix Webex | Not approved | Please use Zoom, Teams, Blackboard Collaborate, Bluejeans or the website version of Webex. |
Citrix Workspace (required for RENXT) | Approved Please submit a Request to the Helpdesk using the Online Software Request Form - You must include your Computer Name | Procedure (IT only) |
CMMS | Approved, account required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required)
| Additional Info (IT only) License Info (IT only) |
CMS | Webpage | Procedure (IT only) |
Confluence | Approval required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | |
Corel Draw | Not approved for installation at RRU. | |
CRM | Approved Please submit a Request to the Helpdesk using the Online Software Request Form | Procedure (IT only) Software available in the Software Center console (Will not run automatically and must be run by customer manually with Outlook closed) CRM-delete-CD-Slate (MS Dynamics CRM was replaced by Slate 2026-01-25. Slate access is restricted to Admissions, Enrollment, Recruitment, and |
Dameware | Not approved for installation at RRU. | |
Data Analysis Toolpak | Approved Please submit a Request to the Helpdesk using the Online Software Request Form | Procedure (IT only) |
Diligent Boards | Approval required Please submit a Request to the Helpdesk using the Online Software Request Form | Procedure (IT only) |
Docusign | Not approved at RRU | Adobe has a signature option and also you can use the SharePoint Approval functionality. |
Dragon Naturally Speaking | Approval required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | Computer Services will purchase a license and install the software after receiving approval. |
Draw.IO | Approval required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | RRHD-77583 (IT only) |
Dropbox | Not approved for installation at RRU. | Approved Alternative : OneDrive |
Duplicate File Detective | Approval required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | License information available in O:\Staff\academic and information services\it-services\private\Software\DuplicateFileDetective |
Dymo Label Printer software and Dymo Connect software | Approved Please submit a Request to the Helpdesk using the Online Software Request Form | Install DYMO DCDSetup 1.4.6.37 from Software Center |
Ease-E-Club | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | Procedure (IT only) |
Equalizer APO | Not approved for installation at RRU. | |
EST Desktop 2.0 | Approved, account required Please submit a Request to the Helpdesk using the Online Software Request Form | This software is downloaded directly from CanadaPost.ca. To install, "run as administrator" and then enter credentials for an account with elevated permissions. Customer must have Canadapost account. (Not provided by IST) |
EMS Enterprise | Not approved for installation at RRU. | Replaced by EMS Campus, VirtualEMS and Webrez. |
EMS 2020 (also called EMS Campus or EMS Desktop) | Approved, account required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required). The supervisor should identify someone that the permissions should copy. | Already installed on all computers |
Excelerator Plugin | Approved Please submit a Request to the Helpdesk using the Online Software Request Form | |
FactXpress | Approved Please submit a Request to the Helpdesk using the Online Software Request Form | |
Firefox | Already installed | |
Fireworks | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Software Request Form (supervisor approval required) | |
GaBi software |