Software Requests

This page is mainly for Staff and Faculty Only. Students are eligible for a Microsoft Office 365 subscription however some additional software might be available for students and will be identified as such below. If a software does not specifically say that a student license is available, it is not available to a student.

Associate Faculty and Contractors please contact Computer Services by phone, email or Online Request Form to confirm what software is available.



Do you require specialized software for your work computer?  RRU is undertaking to ensure we’re running licensed and reputable software, considering software budget requirements and properly addressing security and privacy concerns. This list is constantly evolving and changing, but please follow the appropriate Action if the software is listed below, or skip to the Software Requests#Software Request Procedure if your software is not listed.

Note: For now, requests for drivers for hardware already purchased will not require special approval.  Please simply submit a service request to Computer Services.

List of Known Software

Software Name

For IT use only

Software Name

For IT use only

Adobe Acrobat Pro DC

Approved, license required

Submit a Request to the Helpdesk using the Online Request Form

Procedure (IT Only).

Installation procedure

Install on RRU machine via Creative Cloud

Adobe Acrobat Pro v11, V10

This software does not work properly on the RRU computers and should be upgraded to Acrobat Pro DC (see above)

Submit a Request to the Helpdesk using the Online Request Form



Adobe Connect

Not approved for installation at RRU.



Adobe Creative Cloud All Apps

  • Creative cloud

  • Photoshop

  • InDesign

  • Illustrator

  • Lightroom

  • Adobe XD

  • Premiere Rush

  • Premiere Pro

  • After Effects

  • Dimension

  • Acrobat Pro

  • Dreamweaver

  • Animate

  • Audition

  • Lightroom Classic

  • Character Animator

  • Spark

  • Bridge

  • Media Encoder

  • InCopy

  • Prelude

  • Fuse (Beta)

Staff and Faculty submit a request to the Helpdesk using the Online Request Form



Student license available ONLY in the LIC Mac Lab.

Student license for home use can only be requested by a program head or doctoral supervisor in the case of a Doctoral student.





Procedure (IT Only).

Installation procedure



The student must have an Adobe account. Instructions to Create an account and how to Log in to Adobe are available on our website.

Adobe Digital Editions

Approved, immediate deploy

Submit a Request to the Helpdesk using the Online Request Form

Immediate deploy from https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html

Adobe Reader

Already installed



Adobe Sign

Not approved for use at RRU

RRHD-90223 (IT only)

See SoftDocs

Agresso License

Approved, no installation required, just icon. Requires account.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



Procedure

Procedure to add icon

Agresso Report Engine (and Visual Studio)

Approved, no installation required, just icon. Requires account.

Submit a Request to the Helpdesk using the Online Request Form

Immediate deploy via SCCM Package - Agresso_ReportEngine_9

Agresso Software

Already installed

Missing icon?



AMD Radeon Software

Approved.

Add user to AMD_Radeon_Software in AD to allow install from MS Store.

ArcGIS, ArcView

Approved, license required.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) 

Add computer to ArcGIS_10.2.2

Should appear in Software Center in an hour. It can be run manually or it will automatically installed within 24 hours.

Software available in the Software Center console

ARCGIS is installed in the following places on campus for student use for coursework. 



  • 7 computers in the Library

  • All workstations in the Sequoia Lab



AssurePay

Approved, license required.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



AtoM Text editor

Not approved for installation at RRU.

Please use NotePad or NotePad++. Contact Computer Services for assistance.

RRHD-54288 (IT only)

Audacity

No approval required

Software available in the Software Center console

AutoDesk AutoCAD

Approved, license needs to be purchased

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

RRHD-80160 (IT only)

Avanti Payroll Site

No approval required

Only available to Staff and Faculty. Not available to Associate Faculty or volunteers

Website

If you are unable to log into this site, please contact the Payroll department. It can take up to 7 working days after your start date for you to have access.

Avanti SQL Database

Approved, license required

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure (IT only)

Barco Clickshare

Approved, Installation required.

RRHD-72455 (IT only)

SCCM package

Batch Input Formatter (BIF)

Approved, Immediate Deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure (IT only)

BCM

Approved, immediate deploy

Submit a Request to the Helpdesk using the Online Request Form



Big Stretch Reminder

Not approved for installation at RRU.

Since this software is not specifically work related the software is not approved. However there are many other apps available for mobile devices that can do the same functionality.

RRHD-52810 (IT only)

Bitrix

Not approved for installation at RRU.

Since this is a project management software, please use Microsoft Project.

RRHD-49424 (IT only)

Bulk Rename Utility 64 Freeware

Not approved for installation at RRU.



Blackboard Collaborate

Website

Please contact CTET Studio to inquire about getting a meeting room setup in your Moodle course

BlueJeans

Replaced by Teams and Zoom.

Outlook plugin available in the Software Center console

Calendar Sync Free 

Not approved for installation at RRU.



Calendly

Not compatible with RRU email system

Calendly has a dependency on MS Exchange online/365 which is not available at RRU.

Camtasia

Approved for CTET

CTET install themselves.

Canva

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

RRHD-82261 (IT only)

Procedure (IT only)

ChequeScribe

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure (IT only)

CMMS

Webpage

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



Additional Info (IT only)

License Info (IT only)

CMS

Webpage

Procedure (IT only)

Chrome

Already installed



CITAVI

Approval required (Separate purchase)

Please submit a Request to the Helpdesk using the Online Request Form

RRHD-77480 (IT only)

Citrix Webex

Not approved

Please use Zoom, Teams, Blackboard Collaborate, Bluejeans or the website version of Webex.

Confluence

Approval required

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



Corel Draw

Not approved for installation at RRU.

One legacy exception

CRM

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure (IT only)

Software available in the Software Center console (Will not run automatically and must be run by customer manually with Outlook closed)

Dameware

Not approved for installation at RRU.



Data Analysis Toolpak

Approved.

Procedure (IT only)

Diligent Boards

Approval required (process pending, RRHD-59896)

Procedure (IT only)

Dragon Naturally Speaking

Approval required

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Computer Services will purchase a license and install the software after receiving approval.

Procedure

Draw.IO

Approval required (process pending)

RRHD-77583 (IT only)

Dropbox

Not approved for installation at RRU.



Approved Alternative : OneDrive
Available in Web Browser

Duplicate File Detective

Approval required (process pending)

License information available in O:\Staff\academic and information services\it-services\private\Software\DuplicateFileDetective 

Dymo Label Printer software and Dymo Connect software

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Software available in the Software Center console

Ease-E-Club

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure (IT only)

Equalizer APO

Not approved for installation at RRU.



EST Desktop 2.0

Approved, immediate deploy, account required

Please submit a Request to the Helpdesk using the Online Request Form

This software is downloaded directly from CanadaPost.ca. To install, "run as administrator" and then enter credentials for an account with elevated permissions.

Customer must have Canadapost account. (Not provided by IST)



EMS Enterprise

Not approved for installation at RRU.

Replaced by EMS Campus, VirtualEMS and Webrez.

EMS 2020 (also called EMS Campus or EMS Desktop)

Approved, license required 

You must have an account. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed). The supervisor should identify someone that the permissions should copy.

Already installed on all computers

Excelerator Plugin

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure?

FactXpress

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

SCCM package

Firefox

Already installed



Fireworks

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



Freemind

Under review



GaBi software

Approved, no license available.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Not available to students.

Google Drive

Not approved for installation at RRU.

Approved Alternative : OneDrive

Available in Web Browser

Google Earth Pro

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

https://www.google.com/earth/versions/

GotoMeeting

Not approved. See use on of the approved videoconference software Collaborate, BlueJeans, Microsoft Teams or Zoom.

GotoMeeting does have the ability to join a meeting through a web browser.

Grammerly

Not approved for installation at RRU



This software downloads a full copy of the document to a US server in order to analyze and provide grammar suggestion. This breaks the BC FOIPOP laws.

Grant connect

Refer to communication

Contact Vivianne Jefferis

Greenshot

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Software available in the Software Center console

Hemmingway Editing software

Not Approved

Please use one of the available built in Microsoft Office tools for editing.

RRHD-65372 (IT only)

Hubspot

Approved on very limited bases. Account required.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

RRHD-89777 (IT only)

Identicam

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



Imprintplus

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Approved for Tourism department

Input Method Editor (IME)

Approved.

Procedure (IT only)

InTime

Approved.

Procedure (IT only)

Irfanview

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

RRHD-68155 (IT only)

Software available in the Software Center console

iSpring

Approved, License required.

Licenses manage by CTET. Please contact them for approval.

RRHD-89909 (IT only)

iTunes

Not approved for installation at RRU.



Java

Approval required



JIRA Service Desk

Approval required



Label Printer Software

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

As long as the printer is connected directly to Windows 10 computer, the software can be installed (Shared label printers is no longer supported)

Dymo Label printer - Software available in the Software Center console

Brother Printer - Install with Admin account

LBoss

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Procedure (IT only)

Lice Cap

Under review (RRHD-52416)



Manitou

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



Maximum Express Courier

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

This will be approved on a Case-By-Case basis.

Mendeley

No longer supported by RRU. Please see Zotera instead.

Please submit a Request to the Helpdesk using the Online Request Form

Browser plug-in. Requires admin account to complete installation

Mendeley Support

Mentimeter PowerPoint plugin

As of April 3, 2023 - Due to budgetary restrictions (all software licenses are ultimately charged to IT) we won't be able to approve this request.

RRHD-97959RRHD-97655

Microsoft Office 365 for home

  • Access

  • Excel

  • Outlook

  • PowerPoint

  • Project (Separate License)

  • Teams

  • Word

  • Visio (Separate License, see below)

Approved, immediate deploy

Student License available

Please see Office 365 procedure

"Office for Home Use" no longer available (replaced by Office 365 above)

Microsoft OneDrive

Approved, immediate deploy

Student license available

Installed Automatically

Microsoft Power BI Desktop (free)

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure (IT only)

Microsoft Power BI Pro

Approved, Limited licenses

Only for Ocelli project. Please submit a Request to the Helpdesk using the Online Request Form

Procedure (IT only)

Microsoft Project

Staff - Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Students - Software not available for download. Online version available in https://www.office.com/
(Click on Apps and then find it on the resulting page)

Software available in the Software Center console

Microsoft SCCM

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



Microsoft SQL Management Studio

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure (IT only)

RRHD-66196 (IT only)

Microsoft Teams Plugins

Microsoft created plugins are approved

3rd party plugins are not approve.

Please submit a Request to the Helpdesk using the Online Request Form



Microsoft Visio

Staff - Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Students - Software not available for download. Online version available in https://www.office.com/
(Click on Apps and then find it on the resulting page)

Software available in the Software Center console

MiniTab

Already installed

Procedure (IT only)

Notepad++

Approved, immediate deploy

Available in Software Center

Nvivo

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Student licenses available with approval from research supervisor

Procedure (IT only)

Software available in the Software Center console

OnePassword

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

LastPass, KeyPass as also allowed, however we would prefer OnePassword is used as a standard

Open Broadcaster Software  (OBS)

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

This will be approved on a Case-By-Case basis.

ORCID/Researcher O365 integration

Institutional license (integration) not approved

Individuals may enroll on their own.

[…Institutional license] would be useful to an organization, not an individual, from what I understand (e.g., connecting with institutional repository, journal publishing platforms, etc.).

I think the institutional membership discussion is something that could be brought up again when we have a new University Librarian in place, but as that position still hasn’t been posted, I don’t think it’s an option for the time being to look into, at least from the Library side.

Registering as an individual is free and will provide most of the access required.

Ref https://royalroads.atlassian.net/browse/ITCS-6808

Papercut

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



PC Equalizer Free

Not approved for installation at RRU.



Poll Everywhere plugin for PowerPoint

Approval required

This will be approved on a Case-By-Case basis.

Popcorn Maker

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



POS (see LBOSS)





PrimoPDF

Approval pending



Raiser's Edge

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

(Also must be approved by Vivianne Jefferis) 

Procedure (IT only)

Software available in the Software Center console

Readerboard Software

  • WinSCP

  • HyocoImpress

  • HyocoConfig

  • VNCviewer

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Procedure (IT only)

R Statistical Software 4.1.1

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Install RStudio from the Software Center console. R is installed as a dependency.

https://www.r-project.org

RStudio Desktop 2019.09

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

RRHD-79487, RRHD-79487 (IT only)

Software available in the Software Center console

7-Zip

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Software available in the Software Center console

Skype

Approval required

Software available in the Software Center console

Slack

Not approved for installation at RRU.

Corporate wide chat solution being investigated

Slido

Approval required. Only available to

communications@royalroads.ca

eventrequests@royalroads.ca

avhelp@royalroads.ca

Current approver Andrea Stuart

Access granted to a generic email to allow any member of the communications and event team can have access.

Snag-It

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Software available in the Software Center console

Techsmith_Snagit_2020

SoftDocs

Pending



Sogou Chinese keyboard software

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Must be installed with Admin account and there are additional features that will prompt for Admin account a second time.

SPSS

Approved, license required 

Staff/faculty ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Associate faculty can use for teaching. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed). (License not provided for research)

Student license available. Please have your Research Supervisor submit a Request to the Helpdesk using the Online Request Form

SCCM Package for v24 available (IT only)



SSIS

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form



Survey Monkey for Faculty and students

Available in certain cases.

Additional Information

Additional Information (IT only)



Survey Monkey for Staff

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Additional Information

Additional Information (IT only)

Tableau

No Longer Available

Licenses were not renewed for 22/23

Talkia

Approved, RRU license required (not approved using personal license)

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

RRHD-74090 (IT only)

TeamViewer

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)



Text Expander

Approved on very limited basis under specific circumstances.

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

RRHD-87847 (IT only)

TrueView AutoCAD viewer

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Installation Procedure (IT only)

RRHD-63746 (IT only)

XiBO

Approval required



Kramer VIA App

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

For RRU computers the Software available in the Software Center console

For non-RRU managed equipment, you can download the software from here

VB Cable

Approved, License Required

Please submit a Request to the Helpdesk using the Online Request Form

RRHD-64966 (IT only)

Vena Excel Plugin

Approved. License required.

Request needs to come from Business Planning Team (financialadvisory@royalroads.ca) or include approval from Business Planning team

RRHD-91049 (IT only)

Virtual EMS

Website

No installation required

VitalSource

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

https://support.vitalsource.com/hc/en-us/articles/201067238-Installing-Bookshelf-on-Windows-7-8-8-1-10

VOOV

Approved on case-by-case basis.

Please submit a Request to the Helpdesk using the Online Request Form

Online version preferred. If installation is required, then Computer Services can download and install.

RRHD-68801 (IT only)

Vyond

Only available to EPMO communication



Wacom Tablet Drivers

Approved. Software requires hardware (tablet)

RRHD-51139 for basic procedure (IT only)

WeChat

Approval required

Please submit a Request to the Helpdesk using the Online Request Form

This will be approved on a Case-By-Case basis.

Whatsapp

Not approved on RRU devices.

The only official chat software approved at RRU is Microsoft Teams

RRHD-49424 (IT only)

Please note: Voice and Video calls on Whatsapp on personal devices like mobile phones only work on the RRU Wifi network, not the RRU Guest wifi network.

Zoom for Meetings

Approved, immediate deploy

Student license available. Students should contact CTET Studio if they need a Zoom license to create meetings.

Software available in the Software Center console

License not required to join meetings. Staff and Faculty must contact Media Support Services for an account to create meetings.



Zoom for Email

Approved, license required 

Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed)

Contact Computer Services to make a request for a license.

Zotero

Approved, immediate deploy

Please submit a Request to the Helpdesk using the Online Request Form

Staff

Students







*Definition of Actions

  • Already Installed - Software is part of the standard image on computers deployed on campus.  If you cannot find the software, please create a request to Computer Services via an online ticket or email.

  • Immediate Deploy - Software has been pre-approved and can be installed without additional approval. However if the software requires a license, information might need to be provided. Please request this software via an online ticket or email.

  • Immediate Deploy (Supervisor approval)- Software can be installed after receiving approval from your supervisor. Please request this software via an email with a CC to your supervisor.

  • License Required (Supervisor approval) - Software can be installed after receiving approval from supervisor. Please request this software via an email with a CC to your supervisor. This request might be delayed if a license is unavailable and needs to be purchased. Only software licensed to RRU can be installed on RRU computers.

  • Approval required - Follow the software request procedure below. Once approved by the Network Security team, we will be in touch to install the software. This request might be delayed if a license is unavailable and needs to be purchased.

  • Not approved for installation at RRU - This software is not approved and cannot be installed on RRU workstations.  If you have a valid business requirement for this software, please follow the software request procedure below and the request will be evaluated.

Software Request Procedure

Please submit a ticket requesting the software by visiting the Computer Services Website, and provide as much information about the software by answering these questions to the best of your ability:

  1. What is the name and version of the software you need? 

  2. What is the purpose of the software (why do you use it)? 

  3. Is it required for your job (or is it personal preference)? 

  4. Who uses this software (you and others in your department? Just you?) 

  5. Please give us any reference material that we can use to research the software, such as URLs for system specifications or downloading? 

  6. Is this licensed or unlicensed software? 

  7. If licensed, who holds the license? (RRU or is this a personal license?) 

  8. What is the asset tag on the computer(s) on which you would like to install this software? 

  9. Does your supervisor support the need for this software? (We will need supporting documentation from your supervisor) 

We recognize that the requested software may have been used for years by you and/or your colleagues and may be a highly reputable software however we are reviewing all software installed on RRU computers to maintain the integrity of the RRU network and files and appreciate your cooperation and understanding.

Once these details have been evaluated, we'll be in touch with you regarding next steps.

Looking for software for home? 

We only offer Office 365 as a standard to all students, staff and faculty.  Additional specific licenses are available for home use in specific circumstances and are identified above. You may also be eligible for other software at discounted price because you work for a university.

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation