Mendeley Support

The RRU Library recommends and supports Zotero, and no longer supports the Mendeley citation manager. For any RRU students and faculty currently using Mendeley who wish to migrate to Zotero, instructions for moving your Mendeley library to Zotero are available in this guide to Zotero:

If you already using Mendeley, and wish to continue and require support, please contact the Mendeley Support Centre directly:

If you have questions about Zotero that aren’t answered in the Zotero guide, please contact the library staff through the Ask a Question feature on the library homepage at

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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation