Setup Outlook App for iPhone (IOS) (Exchange Online)

Use this setup if you wish to receive your RRU e-mail using your iPhone or iPad using the Outook app.  

The icon looks like this:

Open

Although these instructions are intended for iPhone/iPad users, the information is similar for all smart phone devices. 

A few things to note before you proceed:

• Before you proceed please read about the Smartphone/Tablet security policy.

• You must have setup Multi Factor Authentication already

• (Students) You must have forwarding turned OFF to be able to see email on the server.

• (Staff and Faculty) will not see their Online Archive folder

You will need to know the following information:

• Your UPN Username (the username you use to log into Moodle + @royalroads.ca.  i.e. d1brown@royalroads.ca)

• Your Academic Account Password (the password you use to log into Moodle)

• Your full email address (<first name>.<last name>@royalroads.ca.  IF there is a number in your username, then the number proceeds your last name. i.e. Douglas.1Brown@royalroads.ca)

If you are not sure of this information, please contact Computer Services.  During regular business hours, please contact Computer Services by phone otherwise, you can contact us by email or Online Request Form.

As of July 22, 2024, previous setup for Outlook on your Mobile device needs to be updated with the new settings below. If you have a previous configuration to your RRU email that is no longer syncing, please remove your current Exchange online mailbox with the procedure below.

If not, proceed to Adding your account

Removing a previous RRU account for your Outlook App

• Go to settings in the Outlook App

  Open

  

• Accounts

• Select the account

• Remove from this Device

Adding a new account to your Outlook app

1. Download the app Outlook from the App Store

2. Open the Outlook App

3. Add the Account User Principal name (UPN@royalroads.ca)

4. MFA will be required

5. If this is the first time using the Authenticator you need to sign in

6. if this is the first time an on Outlook app MFA Code or prompt will show

7. The account will added successfully

   
   
   

Support Contacts

For any issues or questions, please contact the IT support team:

• Submit a ticket
  To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)

• Email us at IT Customer Service
  Computer Services | Royal Roads University

• Phone: 250-391-2659 Toll Free: 1-866-808-5429
  Come visit us in the Sequoia Building
  Hours of Operation