Setup Default Email for Samsung Android (Exchange Online)
- Brandt 1linkowski
- Douglas 2brown
- Xianghua Tao
Only customers that are on the new Exchange online server should follow these procedures. You will be notified when you are moved to the new Exchange Online server.
Use this setup if you wish to receive your RRU e-mail using your Samsung device. Although these instructions are intended for Samsung users, the information is similar for all smart phone devices.
(Staff) Shared Mailbox not available remotely
Please note that shared mailbox are not available remotely through mail apps. To access a shared mailbox while off campus, please use Webmail (students/staff/faculty) or Remote (staff/faculty only) .
A few things to note before you proceed:
Before you proceed please read about the Smartphone/Tablet security policy.
You must have setup Multi Factor Authentication already
(Students) You must have forwarding turned OFF to be able to see email on the server.
(Staff and Faculty) will not see their Online Archive folder
You will need to know the following information:
Your UPN Username (the username you use to log into Moodle + @royalroads.ca. i.e. d1brown@royalroads.ca)
Your Academic Account Password (the password you use to log into Moodle)
Your full email address (<first name>.<last name>@royalroads.ca. IF there is a number in your username, then the number proceeds your last name. i.e. Douglas.1Brown@royalroads.ca)
If you are not sure of this information, please contact Computer Services. During regular business hours, please contact Computer Services by phone otherwise, you can contact us by email or Online Request Form.
The following screenshots are steps to connect your Microsoft 365 email.
Open Email icon
Input your UPN (not email address)
Input your password
complete the MFA
Apply security settings as required
Tap “Done” at the bottom of the screen
Input the account name
You can modify it into whatever you like. then click “Done”
Need help?
Support Contacts
For any issues or questions, please contact the IT support team:
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.Email us at IT Customer Service
https://www.royalroads.ca/contact/computer_servicesPhone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation