Email Setup

RRU email can be accessed directly on the web at  You log in with your regular RRU username and password (not your email address) and have full access to all emails and folders.  However you can also access through a mobile device (Sorry we don't allow an mail connection through computer programs like Outlook on personal computers)

Email not accessible with mail applications on non-RRU computers

Due to security concerns, Royal Roads university has disabled access to RRU emails using applications like Outlook, Windows Mail and Mac Mail on non-RRU computers.

We apologize for the inconvenience this causes. You may continue to use Webmail and you can connect your email to your mobile devices as per the instructions presented below. Staff can also use Sentinel to access Outlook while off campus.

Basic info you need to know:

  • (Students) Forwarding need to be OFF if you want to receive email on one of your devices
  • (Students) Accessing your email through a 3rd party application like Outlook, Spark, or Gmail is not allowed.  Please see this article on options for RRU email
  • Your email address is [firstname].[#][Lastname]
    (if your Academic Account username has a number in it, then your the number goes in front of your last name.  If you have no number in your username, there is no number in your email address)
  • The RRU incoming server is
  • The domain is instructional (you may or may not be asked for this info)
  • Your username is your Academic Account username from RRU
  • Your password is your Academic Account password for RRU
  • A shared mailbox cannot be added to a mobile device and is only accessible through webmail (Online Archive not visible) or Sentinel (Online Archive visible)

Detailed instructions for using a local e-mail program on your mobile device

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation