Email Account for Students

Your e-mail account is created at the same time as your Academic Account and is typically this format: preferredname.Lastname@royalroads.ca.  There are exceptions, for instance, if you have a number in your username, then your email address will be preferredname.#lastname@royalroads.ca

This is the e-mail address that students, faculty, associate faculty and staff at Royal Roads will use to correspond with you.

Can I change my username and/or email account?

 

There are a few ways you can receive your RRU email

  • Forwarding (default is "on") - All RRU email is sent to your personal email account associated with your account.

  • Webmail - You turn off forwarding and you log into our webmail server.  

  • Mobile - You turn off forwarding and you can access your email on your mobile device directly from our server 

  • You cannot use 3rd Party applications and services like Outlook and Gmail to access your email

Which option is the best for my email?

Ultimately this will come to a personal preference; however here are some pros and cons for each option:

Forwarding

  • Pro - You get all your email (personal and RRU) in one place

  • Pro - You have no RRU email quota to worry about

  • Pro - You do not have to worry about transferring the email you want to keep at the end of studies

  • Pro - Simple to manage and nothing to do (this is the default)

  • Con - Limited tracking.  (We can tell if the mail got to your personal mail server, we cannot confirm that it got to your personal mailbox.)

  • Con - RRU email can be blocked or caught in spam filters (see our known issues regarding Yahoo, Hotmail, Government, Sympatico and Gmail email addresses)

Webmail

  • Pro - You have all your RRU email separate from your other email

  • Pro - We can guarantee delivery and track missing emails

  • Pro - Easy access to the RRU global address list

  • Con - Students, you have a 200mb quota limit so you will need to manage your email closely

  • Con - After convocation, your email account expires and is eventually deleted. You will need to save any email you want to keep before your account expires.

  • Con - Microsoft's webmail application does not have all the features when using Firefox or Safari.

Mobile (iPhone/Android)

  • Pro - Once setup, you have total control over your email

  • Pro - Works WITH Webmail.  Both will have have access to all folders including inbox, sent and deleted items

  • Pro - Second most reliable way to receive RRU email since you are reading it directly from our server

  • Pro - We can track missing emails sent to you

  • Con - Students, you have a 200mb quota limit so you will need to manage your email closely

  • Con - After convocation, your email account expires and is eventually deleted. You will need to save any email you want to keep before your account expires.

  • Con - Requires a setup

  • Con - You have another place you need to check your email

  • Con - Small screen to work with

What is my passphrase for Webmail?

The passphrase is your Academic Account passphrase and used for everything included Moodle, Library and PCS websites. You cannot change your passphrase on the webmail site.

Does your browser remember your passphrase on one of our sites? Then get your browser to tell you the passphrase by doing a Google search for “[browser name] saved passwords”.

If you really need to reset your passphrase, you can do it here - https://services.royalroads.ca/accountadmin/ResetPassword.aspx

I am concerned I am not getting all my emails?



How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation