Mailbox or Personal Folder Size
All Staff/Faculty accounts have Online Archiving enabled for their Outlook account and therefore the quota is unlimited.
By Default, Student accounts are created with /wiki/spaces/ITKNOW/pages/5835691. This means no quota is being used as long as forwarding is on.
If you are a Student and you have turned forwarding off, then you have a quota limit, which is a limit to the amount of email you can have in your RRU mailbox. Your mailbox consists of all sub folders including inbox, sent items, deleted items, calendar and any folders you create within the mailbox folder. The limits are as follows:
- Warning at 175 MB
- Unable to send at 200 MB
How to check the size of your mailbox
You can check your quota on webmail by simply hovering your mouse over your name.
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation