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I need access to my shared mailbox remotely

I need access to my shared mailbox remotely

Jul 26, 2022

Due to security reasons, remote access to shared mailboxes has been disabled and therefore is not accessible remotely through an mobile app or Active Sync connection on a home computers for students.

The only way to access a shared mailbox while off campus is through Webmail (staff/faculty/students) or Remote.Royalroads (Staff/Faculty).  Outlook configured on an RRU laptop will continue to work off-campus.



Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: Colwood Campus +1-250-391-2659

  • Phone: John Horgan Campus +1-236-475-5080

  • Toll Free: +1-866-808-5429

  • Visit us:

    • on the main floor of the Sequoia Building on the Colwood Campus

    • in room 403 on the John Horgan Campus

  • Hours of Operation

    • Telephone support is available Monday to Friday from 7:30am to 5pm.

    • Onsite help is available in the:

      • Sequoia Building Monday to Friday 8am - 4pm

      • John Horgan Building Monday to Friday 9am - 5pm

    • We are closed for all statutory holidays


How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation