I need access to my shared mailbox remotely

Owned by Douglas 2brown
Last updated: Jul 26, 2022Version comment

Due to security reasons, remote access to shared mailboxes has been disabled and therefore is not accessible remotely through an mobile app or Active Sync connection on a home computers for students.

The only way to access a shared mailbox while off campus is through Webmail (staff/faculty/students) or Remote.Royalroads (Staff/Faculty).  Outlook configured on an RRU laptop will continue to work off-campus.



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  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

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  • Phone: +1-250-391-2659

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  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation