I need access to my shared mailbox remotely

Owned by Douglas 2brown
Last updated: Jul 26, 2022Version comment
1 min read

Due to security reasons, remote access to shared mailboxes has been disabled and therefore is not accessible remotely through an mobile app or Active Sync connection on a home computers for students.

The only way to access a shared mailbox while off campus is through Webmail (staff/faculty/students) or Remote.Royalroads (Staff/Faculty).  Outlook configured on an RRU laptop will continue to work off-campus.



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Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation