Outlook Personal Folders have limits, too

Please note that Personal Folders (PST) are no longer supported or required.  Outlook Online Archiving is now implemented on all accounts and provides greater accessibility, security and convenience.  PST folders should not be created and only used as a last resort.  Please contact Computer Services by phone, email or Online Request Form before creating a PST folder.

If you move too many messages into a Personal Folder (.pst file), over time, it may become corrupt and access to these messages could be denied and un-recoverable.  To prevent this from happening, you should monitor the size of your Personal Folders, removing unwanted and outdated messages.  Anything older than two years should be deleted or archived.

If your Personal Folder reaches a maximum of 800 MB consider starting a new personal folder.  A very successful practice is to create PST folders by year.  January 1st, create a new PST and begin to populate that one as you go.  This will help to keep your messages organized, without going over your maximums. 

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation