RRU MFA enrollment for everyone
Introduction
Multi-factor Authentication (MFA) is an authentication method that requires you to provide two or more verification factors to gain access to a resource. Organizations such as banks, credit card companies, and governments all around the world use MFA to secure digital assets, information and user identities to protect customer/user credentials from unauthorized use.
Royal Roads University has adopted Microsoft 365 MFA.
- 1 Introduction
- 2 Who needs to set up MFA?
- 3 What you need to know/do before you begin
- 4 How to set up MFA
- 4.1 Step 1 for everyone: log into your Microsoft profile
- 4.2 Step 2 for everyone: view your Security info
- 4.3 Step 3 for everyone: set up a 2nd method
- 4.4 Step 4 for everyone: ensure your 2nd choice authentication method is not ‘phone’
- 4.5 Step 5 for everyone: delete unnecessary authentication methods (recommended, but optional)
- 5 Will you have to MFA often?
- 6 Do you have more questions not answered here?
- 7 Bonus: Connecting to the remote desktop (not applicable for students)
Who needs to set up MFA?
Everyone who will access a protected RRU resource.
Not all resources are protected yet, but this changes frequently. We highly recommend that you set up MFA so that you don’t experience an interruption in service.
What you need to know/do before you begin
Your Universal Principal Name (UPN) (like b12smith@royalroads.ca)
Note: The UPN is often referred to as the Microsoft username, Office 365 username, RRU longform username, and perhaps others. Regardless of how people refer to it, it’s your username with ‘@royalroads.ca’ added, like b12smith@royalroads.ca)
Your usual RRU password
If you already have the Microsoft Authenticator app installed on your phone, make sure it’s current.
Note: There are some scenarios where you need to use a Security key instead of using the MS Authenticator app. These are USB keys that you carry around with you. You must have it to 2nd factor authenticate when required. There is no workaround that can be implemented at the Helpdesk if you don’t have your Security Key.
If you chose this, you will have filled out a form asking us to send you a USB key. Wait for it to arrive via internal mail before you continue.
How to set up MFA
Step 1 for everyone: log into your Microsoft profile
Step 2 for everyone: view your Security info
Step 3 for everyone: set up a 2nd method
Step 4 for everyone: ensure your 2nd choice authentication method is not ‘phone’
Step 5 for everyone: delete unnecessary authentication methods (recommended, but optional)
Will you have to MFA often?
Do you have more questions not answered here?
More information can be found on this FAQ page.
Bonus: Connecting to the remote desktop (not applicable for students)
New Remote Desktop Connection - IT Knowledgebase - RRU IT Services (royalroads.ca)
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation