Exchange Online Migration (students)

Owned by Cecilia David
Last updated: Nov 07, 2024 by Douglas 2brown
2 min read

Status: all mailboxes have been migrated to the cloud.

What you need to know:

  • If your RRU email was forwarded to your personal email address before the migration, it is still forwarded. We did not change your forwarding preferences. And as a result, if you log into webmail, you won’t see any messages.

  • If you access your RRU Email on mobile device or personal computer, you will be required to remove and re-add the RRU email account

  • If you use Webmail you will need to log using the new URL. Here’s more information about accessing the web app. Reminder that you must have MFA set up to access webmail.

  • Once your mailbox is in the cloud, you can manage email forwarding in the new web interface. Here’s how to do that.

If you have trouble accessing your email on your computer after your mailbox has been moved, close all browsers, reboot your computer. Please make sure you are going to the new location

If you have trouble accessing your email on your mobile device after your mailbox has been moved, remember that you MUST remove and re-add the account as per bullet point 2 above.

Email Setup Guides

IPad, iPhone

Android

Get help

For any issues or questions, please contact the IT support team:

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
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