Tips, tricks, and FAQs - your questions answered

That’s because the distribution lists haven’t been moved to the cloud yet, but you have.

Sorry about that - we’re working as fast as we can.

In the meantime, if it’s something you need done now, submit a ticket telling us the name of the distribution list and what changes need to be made. If it can wait a few weeks, we’d appreciate you waiting until the distribution lists are in the cloud and available to you for changes.

We intend to move shared mailboxes with the people that use them when we can identify that connection. However, you may use a shared mailbox that doesn’t move the cloud at exactly the same time you do. You can still access it from Outlook as you do now.

However, if your ‘send as’ permissions haven’t replicated yet, you will need to access the shared mailbox via a browser by going to: https://webmail.royalroads.ca/owa/YOURMAILBOXNAMEHERE@RoyalRoads.ca. This is a temporary workaround.

Ah! We need to do something to fix that. Please submit a ticket telling us the email address of the shared mailbox and if possible, who else uses it. This is necessary so we can make sure we’re not negatively affecting other people at the same time we’re solving this problem for you.

While you’re waiting for us to do what we do, you can still access that shared mailbox via webmail by typing this URL into your browser:

https://webmail.royalroads.ca/owa/SharedMailboxName@RoyalRoads.ca

(substitute your shared mailbox name for the words “SharedMailboxName” in the line above.

If you get an error that says:

Open

… try entering the URL again.

If you see this message, the shared mailbox has been moved to the cloud.

Open

Click on the link that you see on the webpage to go to the shared mailbox:

While you can access the regular mailbox from Outlook, you can’t access the associated archive folder until the shared mailbox has also been moved to the cloud.

We’ve made every effort to move shared mailboxes with the people that share them.

If accessing the archive isn’t urgent, we’d appreciate it if you can wait until your entire group (including shared mailboxes) has been moved to the cloud at which point, the archived mailboxes should appear.

And while you’re waiting, you can access the shared mailbox AND the archive by typing the following into a browser:

https://webmail.royalroads.ca/owa/SharedMailboxName@RoyalRoads.ca

(substitute your shared mailbox name for the words “SharedMailboxName” in the line above.

If it still hasn’t appeared OR if it’s urgent and you can’t wait, submit a ticket telling us the email address of the shared mailbox and if possible, who else uses it. This is necessary so we can make sure we’re not negatively affecting other people by moving the mailbox at an inappropriate time for them.

Because your mailbox is in the Cloud and the shared mailbox is not, some of the settings need to be adjusted. To ‘Send As’ in the meantime, use webmail for the shared mailbox. You can open the mailbox directly by going to https://webmail.royalroads.ca/owa/YourSharedMailboxName@RoyalRoads.ca (replacing “YourSharedMailboxName” with the name of your actual mailbox).