Setup Email Default App for iPhone or iPad (Exchange Online)

Use this setup if you wish to receive your RRU e-mail using your iPhone or iPad using the default app.

The icon looks like this:

Although these instructions are intended for iPhone/iPad users, the information is similar for all smart phone devices.

Shared Mailbox not available remotely

Please note that shared mailbox are not available remotely through mail apps. To access a shared mailbox while off campus, please use Webmail (students/staff/faculty) or Remote (staff/faculty only) .

A few things to note before you proceed:

Before you proceed please read about the Smartphone/Tablet security policy.
You must have setup Multi Factor Authentication already
(Students) You must have forwarding turned OFF to be able to see email on the server.
(Staff and Faculty) will not see their Online Archive folder

You will need to know the following information:

Your UPN Username (the username you use to log into Moodle + @royalroads.ca. i.e. d1brown@royalroads.ca)
Your Academic Account Password (the password you use to log into Moodle)
Your full email address (<first name>.<last name>@royalroads.ca. IF there is a number in your username, then the number proceeds your last name. i.e. Douglas.1Brown@royalroads.ca)

If you are not sure of this information, please contact Computer Services. During regular business hours, please contact Computer Services by phone otherwise, you can contact us by email or Online Request Form.

Configuration Procedure for Default Email application

(students) turn forwarding OFF
On your iPhone, click on the Settings icon
Select Mail → Accounts

If you already have an RRU account setup, you will need to “delete” the old account before you can re-add it.

To delete the account, select the account and then click “delete account”

Please note that this just deletes the info off your device. It does not delete information from your RRU account.

Click on Add Account...
Select Microsoft Exchange
Enter the following information
- Email is your full email address
- Description can be anything, I suggest RRU Email
- Click Next
When prompted, Choose Sign in
You will get another prompt confirming, click Continue
You should then see the Microsoft login page, enter your UPN (username@royalroads.ca) and click Next
The password field should appear. Enter your regular RRU password that you use to log into Moodle, click Next

If you get the MFA prompt. Enter the code in your mobile device

You will now see a list of items that are available to you to sync. Please choose Mail, Contacts and Calendars only. (Please note that due to the large number of RRU contacts, you will be able to search the contacts only. They will NOT be added to your contact list.)
Click on Save
Close Settings and open your email

You should now be able to open up your mail application and view your RRU email. Please allow 10-15 seconds before the email starts downloading and it can take a few minutes for everything to download depending on the quantity of emails. If you have just turned off forwarding then you will probably have no emails at all. Send a test message from another account to make sure it is working.

A few things to be aware of

Please note that the default to sync is 1 month of emails
If you have multiple personal mailboxes, you can switch mailboxes by clicking on the upper left icon while viewing your mail. This will allow you to view all your mailboxes, or each mailbox individually.
Please note that if you delete a message on your iPhone/iPad, it will be deleted from your RRU mailbox. You will find the messages in your deleted items.
(Students) because forwarding has been turned off, Students are now subject to the 60mb limit for email storage and staff are subject to the 160mb limit. Please manage your email accordingly

Adjust notifications on your phone?

You can setup your phone to provide notifications (or turn them off) to your preference.

Click on Settings icon
Click on Notifications → Mail
If you want notifications, make sure "allow notifications" is on
Now select the email you just setup for RRU\
If you want notifications, make sure that "allow notifications" is also on here as well
Now you have options on what types of notifications you want. These are all standard for most apps, but here is a brief description
- The first Alerts section are options on where you want the notifications to appear.
- If you select banners then a new option appears on how long you want to see the banner
- Sounds allows you to setup a specific tone for your RRU email
- Badges is whether it shows a tiny number on your app icon to indicate how many unread messages you have.
- You can also Allow it to Show Previews if you want. This gives you a few lines on what the email is about

Let me tell you that as as student it can be stressful enough. When things get busy some of these settings can cause additional stress (nothing like seeing 22 unread messages every time you open your phone). So try it out but remember where to go to turn it off if it gets to overwhelming.

Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form.

IT-Services Knowledge Base