Accessing Outlook Web App

Owned by Brandt 1linkowski
Last updated: Jul 24, 2024 by Douglas 2brown
2 min read

New Web URL

The new URL for accessing Outlook Web App is https://outlook.office.com This URL replaces the old webmail address (webmail.royalroads.ca). You will need to update any bookmarks or shortcuts you have created for easy access to your email.

Please note you must have already setup MFA on your account.

How to Access Outlook Web App

  1. Open your Web Browser and navigate to the new URL - https://outlook.office.com

  2. Sign In with your UPN or long form of your Academic account which is in the format of username@royalroads.ca and your regular RRU password.

  3. If multi-factor authentication (MFA) is enabled, you will be prompted to verify your identity through your chosen MFA device

  4. After successfully signing in, you will have access to your mailbox and other Microsoft 365 services integrated with Outlook.

Features of the New Outlook Web App

  • Improved User Interface: The new Outlook Web App has a modern and user-friendly interface, making it easier to navigate and use.

  • Integrated Calendar and Contacts: Seamlessly access your calendar and contacts within the same interface.

  • Teams Integration: Schedule and join Teams meetings directly from your calendar.

  • Enhanced Search Functionality: Quickly find emails, contacts, and other information with the improved search bar.

  • Focused Inbox: Prioritize important emails with the Focused Inbox feature, which separates your inbox into "Focused" and "Other" tabs.

Troubleshooting Common Issues

  • Incorrect Password or Username: Ensure you are entering your UPN or long form of your Academic account which is in the format of username@royalroads.ca. Double check your password.

  • Clearing Cache: If you encounter issues loading the new web app, try clearing your browser's cache and cookies.

  • MFA Issues: If you have trouble with multi-factor authentication, contact IT support for assistance.

Support Contacts

For any issues or questions, please contact the IT support team:

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation