I am Missing the Auto-Text in my Auto-Signature

As of July 16, 2020, all new emails from RRU will have the following text appended to their auto-signature:

Royal Roads is located on the traditional lands of the Xwsepsum and Lekwungen ancestors and families.

CONFIDENTIALITY NOTICE: This e-mail and attachments may contain personal or confidential information for the sole use of the intended recipient. If you are not the intended recipient and you have received this transmission in error, please notify the sender immediately and delete the message and attachments.

These statements are not visible in the following situations:

  • Will not appear appended to your email in the sent items, the statements will be appended to outgoing email at the server level
  • When replying to an email (also the subject cannot contain the characters "RE:")
  • When forwarding an email (also the subject cannot contain the characters "FW:" or "Fwd:")
  • In service-related mails (i.e. Moodle forums messages) 
  • From a message sent from a generic/shared mailbox (i.e.. Computer Services mailbox)
  • If you are not a member of @RRU-Community (Managed by HR) or @RRU-Associate-Faculty dist lists

Why do I see the text twice in messages I send?

You may have previously included the text in your auto-signature.  Please remove it


Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form



How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation