Missing Office Icons
Option 1 - Manually Recreate the icons
Right-click on a blank area on your desktop and choose New → Shortcut
Paste "C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE" click Next
Name it whatever you want or leave the default name
Click Finish
You can do this for other office applications, just replace Outlook.exe with Winword.exe, Excel.exe, or PowerPoint.exe.
You can also copy these shortcuts in the following folder so the icons appear in your start menu:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs
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Option 2 - Extract the following Zip File
We have also created the following file to restore Office icons and others.
Download the Zip (below) and save the icons to your desktop.
This file includes the following shortcuts:
Chrome
Firefox
Creative Cloud
Excel
Microsoft Access
Publisher
Microsoft Teams
OneNote
Outlook
Powerpoint
Visio
Word
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How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
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