Error: Issue when closing or saving documents or emails

Users experienced issues with closing Word documents or Outlook. It will show the following screenshots when closing Word documents. 

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Word cannot save or create this file.

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Location is not available

 The error is basically telling us that the Word templates is not available. 

The Word templates is in this folder: “OneDrive - Royal Roads University\SettingsFolders\Microsoft” on OneDrive.

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The reason that the user experienced this issue is that “Templates” folder was changed into “Templates_1” and there is another shortcut with the name “Templates”. 

Here is how you fix it.

1. Rename the shortcut “Templates” into “Temp” or something else. 

2. Rename the folder “Templates_1” back into “Templates”.