Exchange Online Migration (students)

Owned by Cecilia David
Last updated: Aug 28, 2024
1 min read

If you access your RRU Email on mobile device or personal computer, you will be required to remove and re-add the RRU email account after the migration.

If you use Webmail you will need to log using using the new link. after your mailbox has been moved to the cloud. And here’s more information about accessing the web app.

Has my mailbox been moved to the cloud?

This is the tentative schedule for student mailbox moves to the cloud. We’ll update this table as things progress.

If you have trouble after your mailbox has been moved, close all browsers and desktop apps, reboot your computer, and if applicable, refer to the instructions below the table for how to update accounts on your phone etc. If you’re using webmail, remember to use the new URL: https://outlook.office.com

Last name

Move schedule

Last name

Move schedule

A - Dek

complete - Monday, August 26

There is an issue with your email forwarding.
Get more information.

Del - Jag

TBA

Jai - Morri

TBA

Morro - Shah

TBA

Shai - Z

TBA

Email Setup Guides

IPad, iPhone

Android

Get help

For any issues or questions, please contact the IT support team:

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
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