Exchange Online Migration (students)
- Cecilia David
- Douglas 2brown
Status: pending finalization of dates
RRU student mailboxes will be moved to the cloud between <dates will be confirmed asap>.
After your mailbox has been migrated:
If you access your RRU Email on mobile device or personal computer, you will be required to remove and re-add the RRU email account
If you use Webmail you will need to log using the new URL. Here’s more information about accessing the web app.
You can manage your forwarding preference using the web interface <link will be provided once dates are confirmed>.
If you have trouble after your mailbox has been moved, close all browsers and desktop apps, reboot your computer, and if applicable, refer to the instructions below the table for how to update accounts on your phone etc.
Has my mailbox been moved to the cloud?
This is the tentative schedule for student mailbox moves to the cloud. We’ll update this table as things progress.
Last name | Move schedule |
|---|---|
A - Dek (for mailboxes existing before Monday, August 26) | complete - Monday, August 26 There is an issue with your email forwarding. |
All others | <dates to be confirmed> |
Email Setup Guides
IPad, iPhone
Android
Get help
For any issues or questions, please contact the IT support team:
Submit a ticket (preferred)
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)Email us at IT Customer Service
https://www.royalroads.ca/contact/computer_servicesPhone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation