Microsoft 365 and Passwords
Office 365 is connected directly to your Computer (Academic) account.
What is my username for Office 365?
It is not your email address
Your Microsoft Office 365 username is your regular RRU Login + @royalroads.ca .
So Student with RRU Login d1brown will enter d1brown@royalroads.ca
What is my password for Office 365? How do I reset it?
Your Microsoft Office 365 password is the same password you use for your RRU Login. The one you use to log into an RRU computer or Moodle.
You cannot reset the password on Office 365, but can reset your password by following this procedure. Please remember that if you change your password for Office 365, you are changing your password for Moodle.
Tip
If your browser remembers your Moodle password, there are ways to find that password rather then resetting your password. Please contact Computer Services by phone, email or Online Request Form for assistance or do a google search for "Browser name + manage passwords" where browser name is the name of the browser you use.
Related content
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
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Phone: 250-391-2659 Toll Free: 1-866-808-5429
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