Book a Service

Owned by Addison Morris
Last updated: Jan 20, 2021
2 min read

How to book a service through virtual ems.

If you require same day service, please contact the Welcome Desk at : GuestServices@royalroads.ca or by telephone at 250-391-2511.

Step-by-step guide

  1. Sign in to : https://services.royalroads.ca/virtualems/
  2. From the "Reservations" drop-down, Select "Book a general service request".
  3. Choose the date, time, and location of the request and select "Get Services".
  4. Give your request a name and choose your contact information inside the "Group Details" form.
  5. Hit "Submit".
  6. Select the ➕ sign under the "Services" column to add the details of your request.
  7. Choose the type of request : "Productions General Requests" or "Custodial".
  8. Enter your request details in the form and select "Save".


How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation