/
Unable to Run EMS for Outlook: EMS for Outlook Has Not Been Initialized

Unable to Run EMS for Outlook: EMS for Outlook Has Not Been Initialized

Aug 06, 2021

When starting Outlook you may get the following error which prevents EMS for Outlook from running properly:

"EMS for Outlook has not been initialized."

One possible reason is that the email account listed in CAMP is not the same email address that is used by default in Outlook.  This can get out of sync if your email address changed due to name change or name correction in CAMP that was not processed correctly.  Contact Computer Services so we can verify your information in CAMP and in Outlook.  


Contact Computer Services

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form.

Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: Colwood Campus +1-250-391-2659

  • Phone: John Horgan Campus +1-236-475-5080

  • Toll Free: +1-866-808-5429

  • Visit us:

    • on the main floor of the Sequoia Building on the Colwood Campus

    • in room 403 on the John Horgan Campus

  • Hours of Operation

    • Telephone support is available Monday to Friday from 7:30am to 5pm.

    • Onsite help is available in the:

      • Sequoia Building Monday to Friday 8am - 4pm

      • John Horgan Building Monday to Friday 9am - 5pm

    • We are closed for all statutory holidays



How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation