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IT-Services Knowledge Base

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  • IT Knowledge Base
    • Announcements
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      Browse by Topic
    • Accounts and Passphrases
    • IT Communication notices
    • RRU Email
    • Equipment & Labs
    • General IT information
    • Glossary
    • How-to articles
    • Internet & Network
    • Phones
    • Printing
    • Software & Applications
      • Atlassian Jira
      • CRM
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        Difficulty Running Reports Through Report Manager
      • EMS
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        GuardCard Issues on Identicam Computer
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        Housing System
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        How Do I Access CS Registration Manager Remotely?
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        How do I disable Lync on Sentinel?
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        Install RRU Fonts
      • Linkedin Learning Access and Support (formerly Lynda.com)
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        Mac Operating System Known Issues
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        Mendeley Support
      • Microsoft Office
        • Microsoft Office 365
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            About Microsoft 365 for RRU employees, contractors, and students
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            Log into Microsoft 365 Online
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            Excel: how to show the Developer tab
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            OneNote - Email Archiving
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            Create a PDF file from an Excel spreadsheet using Office Online
          • Grammarly for Office 365
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            OneNote: organizing and sharing information
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            Microsoft Office 2016 / Office 365 FAQ
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            Microsoft 365: Change your Display Picture
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            Microsoft 365 and Passwords
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            Microsoft 365: Unable to Switch Accounts or Log in with new RRU Microsoft Office 365 Account
          • Microsoft Office 2010
          • Microsoft Outlook 365/2016
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            OneDrive: How to Use
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            OneDrive: Create a File Request
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            OneDrive: How to Share Files
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            Outlook 365 - Create A Shared Calendar
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            OneDrive: How to stop syncing Desktop, Documents and Photos from a computer
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            Teams: Opening a Teams meeting on a new Computer
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            Transcribe Voicemail into Text
          • Exchange Online Migration (staff and contractors)
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            Exchange Online Migration (students)
        • Microsoft Outlook
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        Payment Online Access Issues
      • Raiser's Edge
      • Recommended Software
      • SharePoint
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        Virtual EMS Permissions
      • Windows
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        Zotero Support
      • HRsmart Application
      • SurveyMonkey
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        Winget
      • Software Requests
      • Flipbook
      • Powershell
      • Adobe
      • Diligent Boards
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        Microsoft Software Center Console
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        Microsoft Teams - Remote Support
      • CMS
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        Microsoft Visio or Microsoft Project saying the License is not valid
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        Microsoft Power BI
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        MyCreds
      • Avanti
      • Vena
      • Microsoft Teams
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        RRU Teamviewer
      • NVIVO Software
      • SPSS
      • CMMS
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        Trello - Managed Account Details
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        TrueView AutoCAD Viewer Installation
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        HEIC Image Viewer
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        Wiley Plus Support
    • Teaching & learning online
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      How to Save Your Coursework - The complete procedure to help you download everything
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      Set up Outlook for Office 365/2016 on campus on a work computer
    • Tech Tips!
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      How to deactivate or delete Adobe two step verification
    • Workspace Ergonomics
    • Blended Work Arrangement: IT Requirements
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      BI Documents In-Progress Message
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      How to Export Sharepoint list to Excel
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      Get Help
    • Technical Support - Frequently Asked Questions - FAQ
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      Edit Confluence Email Notification Settings
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