Log into Microsoft 365 Online

How to access Microsoft 365

Everyone will follow the same instructions to log in.

• Go here:  https://www.office.com/

• Type your RRU Login (username@http://royalroads.ca ) and your regular password 

• Click on the Sign In button

Common questions

Can I install the software on my computer? The apps on my phone or tablet?

Only holders of Microsoft licenses that permit downloads can download.

If you are eligible to download, then, yes, you can install the software on your personal equipment.  (Microsoft Office 365 is already installed on Royal Roads computers)

You can install the full Microsoft Office application on up to 5 PCs and/or Mac plus up to 5 mobile phone plus up to 5 tablets.. 

Microsoft Apps are available for iOS, Android and Windows Phone.  The apps are free even though the Microsoft Office 365 account page may imply differently.  We suggest you download the Office apps directly from the appropriate mobile app site.  (Search for Office 365.  If the apps want you to pay for them, then you are not selecting the right apps.  Only download the official Microsoft apps.)

Please choose the OneDrive for Business app not the regular "OneDrive" app.

When prompted in the application, enter your RRU Login (like d1brown@royalroads.ca) and RRU password.

That's it.  You are ready to go.

Who do I contact if I think I have the wrong license type assigned?

Contact the IT Services Computer Helpdesk, details at the bottom of this page.

What is OneDrive for Business?

OneDrive for Business is a space in the cloud, offered by Microsoft, similar to Dropbox, where you can store and share files.  Additional details here.

As RRU must abide by the laws set forth in the Freedom of Information and Protection of Privacy Act (FIPPA) so we are proud to announce our OneDrive server is Canadian based.

Should you wish to activate the Office 365 OneDrive with 1 terabyte of space, please select "OneDrive" in the menu and allow the OneDrive for Business to be configured.

Are there training materials available for Office 365?

Microsoft provides some training material that you might find quite useful.

I have forgotten my password, what do I do now?

You log into Microsoft 365 using your regular RRU Login and password.  Please follow these procedures to reset the password.

I am unable to log into Microsoft 365. I am getting an error saying that I “reached the maximum number of devices allowed to be connected to your Office 365 account (CAAC000E)”

This can happen if you have logged into your account on too many devices. The Microsoft license allows a maximum of 5 windows computers. So if you borrowed a laptop, or logged into a Console computer or even logged into a friends computer, this can add up quickly.

You can verify what devices your are logged in by doing the following:

• Go to My Account

• Sign in with your RRU Login (like d1brown@royalroads.ca)

• Enter your regular RRU password

• Approve the sign in using your authenticator if prompted

• Once logged in, look for the Devices card and click “Manage Devices”

• This should list all the devices associated with your account.

• Make a note of which ones you want removed.

• Please contact us and provide us the device names you want removed from your profile and we will remove these devices.