Unable to Run EMS for Outlook: EMS for Outlook Has Not Been Initialized

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Last updated: Aug 06, 2021 by Addison MorrisVersion comment

When starting Outlook you may get the following error which prevents EMS for Outlook from running properly:

"EMS for Outlook has not been initialized."

One possible reason is that the email account listed in CAMP is not the same email address that is used by default in Outlook.  This can get out of sync if your email address changed due to name change or name correction in CAMP that was not processed correctly.  Contact Computer Services so we can verify your information in CAMP and in Outlook.  


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As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form.

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New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation