Converting a SurveyMonkey Account - Staff and Faculty

This process is used when you already have an account with SurveyMonkey and you want to convert it to the Royal Roads Enterprise account.

When Would You do This?

  1. When you have an existing account with SurveyMonkey using your Royal Roads email address and you want to convert it into an enterprise account within the Royal Roads group
  2. When you manually created an account with SurveyMonkey, not using SSO

How do You do This?

  1. Go to https://www.surveymonkey.com/user/sso/rru
  2. Login with your regular RRU credentials
  3. Complete the information consent form and click ACCEPT
  4. On the CONVERT AND ACCOUNT tab, enter your RRU username and password
  5. Check the AGREEMENT box and click CONVERT ACCOUNT

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
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Phone: 250-391-2659 Toll Free: 1-866-808-5429
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