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How to Submit a SurveyMonkey Support Ticket

How to Submit a SurveyMonkey Support Ticket

Mar 26, 2019

Royal Roads Enterprise SurveyMonkey platform comes with priority 24/7 support.  If you are experiencing technical issues, please follow the steps below to submit a support ticket to SurveyMonkey.  If you require assistance with setting up your SurveyMonkey account, please contact the Royal Roads Help Desk.

Steps to Submitting a Support Ticket to SurveyMonkey:

  1. Login to your RRU SurveyMonkey: http://surveymonkey.com/user/sso/rru

  2. In the top-right of your screen, click on your username and select My Account from the drop-down list:

  3. In the right column of the page, you should see a block titled "NEED HELP?"  Click on 24/7 email customer support

  4. Fill out the details of your issue and click the Send message button

Time from ticket submission to response from a SurveyMonkey rep. is about 1 hour.

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation