Managing your Workgroup in SurveyMonkey

Workgroups are used to give multiple people quick access to a survey.  This is best in departments where there can be overlap of responsibilities and also is useful is staffing changes otherwise if someone leaves the company will lose access to their Surveys.

Must have an account

Before you can add a member to your Workgroup, they MUST have an account in SurveyMonkey. If they do not, then an account must be requested through Computer Services Helpdesk, or if already requested and account, they should proceed with creating the account.

Step-by-step guide to Add a Member

  1. Log into SurveyMonkey
  2. Click on My Team → Workgroups
  3. Select My Workgroups
  4. Beside the (appropriate, if you have more then one) workgroup click the "..." → Edit
  5. Select the Members tab
  6. Click Add Members
  7. Enter the name of the person and click Add Members
  8. Repeat steps 6 and 7 until you have added all the members
  9. You can navigate away from the page, no further action is required to save the changes

Step-by-step guide to Remove a Member

  1. Log into SurveyMonkey
  2. Click on My Team → Workgroups
  3. Select My Workgroups
  4. Beside the (appropriate, if you have more then one) workgroup click the "..." → Edit
  5. Select the Members tab
  6. Find the appropriate member and click on the "..." → Remove Member
  7. Click Remove to confirm you want to remove the member
  8. Repeat steps 6 and 7 until you have removed the members you want to remove
  9. You can navigate away from the page, no further action is required to save the changes


Contact Computer Services

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form.



Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation