Governance
The governance for our web presence indicates a strategic and holistic approach to our content. Before information is posted on the site, it will be necessary to identify - from a strategic point of view - why new content is needed. If new content should be added, then care must be taken to ensure that it fits with existing content from a style and tone & voice perspective and a location must be identified in the site map. Depending on why the new content is needed, we may need to add new writers or editors, and they will need to complete training on writing for the web and how to use the CMS. It will be important to ensure that all these support pieces are in place before content is added.
Additionally, we will likely identify desired additions or changes to the site and we may identify functionality issues.
All of those things will be recorded, grouped and prioritized by the Web Strategist, who will bring them forward to the Web Governance Working Group (WGWG) for review and discussion. The WGWG will determine which requests are actioned.
The WGWG has representation from the following areas:
- Admissions
- Communication
- Information Technology Services
- International Recruitment
- Marketing
- Student Services
- Research
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation