Workflow (CMS)
- Cecilia David
- Christopher 3ryan
Workflow: Overview
(1) Content ownership: Sitewide
Emergency publications | Content area requests same-day Communications review and approval by emailing Communicatons@royalroads.ca. Examples: Snowfall closures of campus, road closure, wildlife alert, security alert, IT service interruptions |
Home page | Communications and Marketing teams work in close collaboration and with shared responsibility for all aspects of the Home page. Examples: Featured content for top banner, updates to icons, images and associated copy, header and footer. |
Program and courses, admission-based content | Content area requests Marketing review and approval before publishing new or updated content. Related sections: Program and courses, Admission, Why Royal Roads |
All other content | Content area publishes content, and the Web Strategist reviews the changes. Examples: About, Alumni Relations, Campus, Research, Human Resources (internal and external), Student Services, Advancement, faculty bios etc. |
(2) Content types: Sitewide
Content type | Can create? | Can edit? |
Advancement donation item | Advancement, Communications | Advancement, Communications |
Alert | Communications, Marketing | Communications, Marketing |
Award recipient | Advancement, Communications | Advancement, Communications |
Contact block | Web Admin, Communications | Web Admin, Communications |
Contact landing | n/a | Marketing, Communications |
Course | n/a | Marketing |
Course offering | n/a | Marketing |
Events | Communications, Marketing, Student Services, Recruitment | Communications, Marketing, Student Services, Recruitment |
Faculty bio | Web Strategist (for now) | Web Strategist (for now) |
Financial aid and awards item | Student Services | Student Services |
Footer (Edit) | n/a | Marketing, Communications |
Homepage (Edit) | n/a | Marketing, Communications |
Landing page | Web Admin, Web Strategists | Workbench Access - determined by menu |
Listing page | Web Admin, Web Strategists | Workbench Access - determined by menu |
News article | Communications, Marketing, Janine Hughes (Thesis & Dissertation Supervisor) | Communications, Marketing, Janine Hughes (Thesis & Dissertation Supervisor) |
Policy - Academic regulation | Communications (for now) | Policy Office, Registrar, Communication |
Policy - Policy/ Procedure | Communications (for now) | Policy Office, Registrar, Communication |
Profile | Communications, Marketing, Student Services, CTET | Communications, Marketing, Student Services, CTET |
Program | Marketing, Schools, Web Admin | Marketing, Admission, Schools, Web Admin |
Program Intake | n/a - no one should create, sis integration | Marketing, Registrar |
Program area landing | Marketing | Marketing |
Research | Research, Communications | Research, Communications |
Social Media Channel | n/a | Marketing, Communications |
Story | Advancement, Marketing, Communication, All Schools | Advancement, Marketing, Communication, All Schools |
Testimonial | Marketing, Communications | Marketing, Communications |
Topic page | Web Admin, Web Strategists | Workbench Access - determined by menu |
Transfer agreement detail | Admissions, Mark Dickson (Recruitment), Marketing | Admissions, Mark Dickson (Recruitment), Marketing |
Tuition item | No one!!! (SIS Integration) | Finance |
Webform | n/a | Workbench Access - determined by menu |
(3) Workflow overview: Content areas
The links below will take you to specific diagrams representing content relevant to the department/group listed. Or click here to view all diagrams.
Admission
The Admissions team is responsible for maintaining content in the following areas of the site:
The Admissions team assumes the role of Writer on this content. They submit their edits to Marketing by choosing "Publisher review" in the publishing option dropdown. Marketing will publish the content when it is ready.
The Admissions team can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Program |
| Yes |
Program Intake |
| Yes |
Topic page |
| Yes |
Transfer agreement detail | Yes | Yes |
Alumni
The Alumni team is responsible for maintaining content in the following sections:
The Alumni team can publish content directly. The Web Strategist will review the published changes within one week.
The Alumni team can edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Topic page | Yes |
Advancement
The Advancement team is responsible for maintaining content in the following sections:
The Advancement team can publish content directly. The Web Strategist will review the published changes within one week.
The Advancement team can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Advancement donation item | Yes | Yes |
Landing page |
| Yes |
Stories | Yes | Yes |
Topic page | Yes |
Campus Services
The Campus Services team is responsible for maintaining content in the following sections:
The Campus Services team can publish content directly. The Web Strategist will review the published changes within one week.
The Campus Services team can edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Topic page |
| Yes |
Centre for Teaching & Educational Technology
CTET is responsible for maintaining content in the following sections:
CTET can publish content directly. The Web Strategist will review the published changes within one week.
CTET can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Profile | Yes | Yes |
Topic page | Yes |
International Admission
The International Admissions team is responsible for maintaining content in the following sections:
How the International Admission team publishes content:
The International Admissions team assumes the role of Writer on this content. They submit their edits to Marketing by choosing "Publisher review" in the publishing option dropdown. Marketing will publish the content when it is ready.
The International Admission team can publish all other content directly. The Web Strategist will review the published changes within one week.
The International Admission team can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Topic page |
| Yes |
Transfer agreement detail | Yes | Yes |
Communications
The Communications department is responsible for maintaining content in the following sections:
Emergency publications: Responding to requests submitted via communications@royalroads.ca. Examples: Snowfall closures of campus, road closure, wildlife alert, security alert, IT service interruptions
The Communications department is responsible for maintaining the following content:
About (3) Community Partnerships, Policies & Procedures, Brand
About (4) Covid 19 information & updates
About (6) History & traditions, Our people, Administration & governance, Honours
About (7) Indigenous Engagement
About (8) College of Interdisciplinary Studies
About (10) School of Communication and Culture
About (11) School of Education and Technology
About (12) School of Environment and Sustainability
About (13) School of Humanitarian Studies
About (14) School of Leadership Studies
About (15) School of Tourism & Hospitality
The Communications Department can create and/or edit pages using the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Advancement donation item | Yes | Yes |
Alert | Yes | Yes |
Award recipient | Yes | Yes |
Contact block | Yes | Yes |
Contact landing page | Yes | |
Events | Yes | Yes |
Faculty bio | Yes | Yes |
Footer (Edit) | Yes | |
Homepage (Edit) | Yes | |
Landing page | Yes | |
News article | Yes | Yes |
Policy - Academic regulation | Yes | Yes |
Policy - Policy/ Procedure | Yes | Yes |
Profile | Yes | Yes |
Research | Yes | Yes |
Social Media Channel | Yes | |
Story | Yes | Yes |
Testimonial | Yes | Yes |
Topic page | Yes |
Finance
The Finance team is responsible for maintaining content in the following sections:
- Content in the Admissions section of the site/sitemap
- Content in Current Students (4/4) section of the sitemap
The Finance team has the role of Writer on this content. They submit their edits to Marketing, who will publish the content when it is ready.
The Finance team can edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Listing page | Yes | |
Program Intake | Yes | |
Topic page | Yes | |
Tuition item | n/a (SIS integration) | Yes |
Marketing
The Marketing Department is responsible for reviewing and approving new or updated content related to these areas:
The Marketing department is responsible for maintaining the following content:
About Community Partnerships, Policies & Procedures, Brand
About (7) Indigenous Engagement
About (8) College of Interdisciplinary Studies
About (10) School of Communication and Culture
About (11) School of Education and Technology
About (12) School of Environment and Sustainability
About (13) School of Humanitarian Studies
About (14) School of Leadership Studies
About (15) School of Tourism & Hospitality
The Marketing Department can create and/or edit pages using the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Alert | Yes | Yes |
Contact landing | Yes | |
Course | Yes | |
Course offering | Yes | |
Events | Yes | Yes |
Footer (Edit) | Yes | |
Homepage (Edit) | Yes | |
Landing page | Yes | |
Listing page | Yes | |
Profile | Yes | Yes |
Program | Yes | Yes |
Program Intake | Yes | |
Program area landing | Yes | Yes |
Social Media Channel | Yes | |
Story | Yes | Yes |
Testimonial | Yes | Yes |
Topic page | Yes | |
Transfer agreement detail | Yes | Yes |
Office of Research
The Office of Research is responsible for maintaining content in the following sections:
The Office of Research can publish content directly. The Web Strategist will review the published changes within one week.
The Office of Research can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Research page | Yes | Yes |
Topic page | Yes |
Office of the President
The Office of the President is responsible for maintaining content in the following sections:
The Office of the President can publish content directly. The Web Strategist will review the published changes within one week.
Tthe Office of the President can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
News articles | Yes | Yes |
Topic page |
| Yes |
Office of the Vice-President
Office of the Vice-President responsible for maintaining content in the following sections:
Current Students (3/4)
The Office of the Vice-President can edit the following page content types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Topic page |
| Yes |
Operations & Resilience
The Operations & Resilience department is responsible for maintaining content in the following sections:
The Operations & Resilience department can edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Topic page |
| Yes |
Recruitment
The Recruitment team is responsible for maintaining the following:
The Recruitment team has the role of Writer on this content. They submit their edits to Marketing, who will publish the content when it is ready.
The Recruitment team can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Events | Yes | Yes |
Landing page | Yes | |
Topic page | Yes | |
Transfer agreement detail | Yes | Yes |
Registrar's Office
Which content is the Office of the Registrar responsible for maintaining?
About (6) History & traditions, Our people, Administration & governance, Honours
- Admissions
- Current Students (1 of 4)
- Current Students (2 of 4)
- Current Students (3/4)
- Current Students (4/4)
The Office of the Registrar can publish content directly. The Web Strategist will review the published changes within one week.
The Office of the Registrar can edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Policy – Academic regulation |
| Yes |
Policy – Policy/Procedure |
| Yes |
Program intake |
| Yes |
Topic page |
| Yes |
Schools
Which content are the Schools* responsible for maintaining?
- About (9) School of Business
- About (10) School of Communication and Culture
- About (11) School of Education and Technology
- About (12) School of Environment and Sustainability
- About (13) School of Humanitarian Studies
- About (14) School of Leadership Studies
Schools can publish content in their respective sections directly, except for Program content*. The Web Strategist will review published changes to school content within one week.
*Program content: Schools must submit changes to the following sections of Program content to the Marketing team for publishing:
- Program overview
- Program description
- Program delivery
The remainder of Program content is the shared responsibility of Marketing and Admission, and other areas who oversee content types like Financial aid & awards.
Schools can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Landing page | Yes | |
Program | Yes | |
Story | Yes | Yes |
Topic page | Yes |
Student Services
The Student Services team is responsible for maintaining content in the following areas of the sitemap:
About (3) Community Partnerships, Policies & Procedures, Brand
- About (6) History & traditions, Our people, Administration & governance, Honours
What is the approval process for the Student Services to publish content?
The Student Services team has the role of Writer on content in the Admissions section of the site. They submit their edits to Marketing, who will publish the content when it is ready."
The Student Services team can publish all other content internally. The Web Strategist will review the published changes within one week.
The Student Services team can create and/or edit the following content page types:
Content type | Can create? | Can edit? |
|---|---|---|
Events | Yes | Yes |
Financial aid and awards item | Yes | Yes |
Landing page |
| Yes |
Profile | Yes | Yes |
Topic page |
| Yes |
How to Contact the Computer Services Department
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