Adobe CC Crash While Loading (Mac)

This Confluence article is beneficial when Adobe applications crash as you are opening the software. 
This may also beneficial for customers experiencing a crash after upgrading or exchanging license.

Please note, you will need customers desktop password and internet access.

Step-by-step guide:

1. Close out all adobe applications, verify ALL residue has been close via terminal 
   
   
2. Click the "Go" tab and scroll down the list to "Go To Folder", type "~/library" Click "Go"
   
   
3. click "Application Support" and right-click "Adobe", Click "Get Info"
   
   
4. A new window will appear, navigate to the bottom on the list Click ">Sharing & Permissons" 
   
   
5. The list will extend, unlock the "Sharing & Permissons" selection by clicking the Lock symbol 
   
   
6. Enter the password of the desktop, and click "Ok"
   
   
7. Click the + icon in the bottom left hand corner 
   
   
8. Select "HelpDeskAdmin", in the Privileges column click "Read Only" and change it to "Read & Write" and exit the window
   
   
9. Double click Adobe folder (Library/Application Support/Adobe) use the search bar to delete file named "Operating config", Close window 
   
   
10. Use the following link to download Adobe-licensing-toolkit (https://helpx.adobe.com/ca/enterprise/kb/sdl-launch-error.html)
    
    
11. Once download is complete, move file to desktop for easy access. Open "Terminal" drag and drop the file, and type " --deactivate"
    
    The script should look similar to this "/Users/helpdeskadmin/Desktop/adobe-licensing-toolkit --deactivate"
    Alternative scripts- "sudo adobe-licensing-toolkit --deactivate" Or "/Users/helpdeskadmin/Desktop/adobe-licensing-toolkit --l"
    
    

12. If done correctly Terminal will respond with : 
    
    Adobe Licensing Toolkit (1.1.0.83)
    Operation Complete
    
    

13. Load software once again. If crash is persistent, contact Adobe IT support "https://adminconsole.adobe.com/81AC13025C82A4A80A495CC4@AdobeOrg/support".