Blended Work Arrangement: IT Requirements

Home IT Equipment

We are unable to supply any equipment for Blended Work Arrangement at-home use. (Laptops, docking stations, monitors, etc)

From the BWA Framework document: "Existing departmental technical resources (software, laptop, desktop, & monitors) will be leveraged for the length of the BWA pilot program."

If you have not already been issued an RRU laptop, your own computer should meet the Computer Requirements for Online Learning.

If you have been issued an RRU laptop, you will be able to connect to the RRU network as if you were on site via the Direct Access connection already configured on your laptop. If you are considering a dock to use at home with your RRU laptop we have some things to consider.

If you are experiencing connection problems or video meeting problems, take a look at the Wi-Fi trouble shooting and alternative solutions on the Internet Connection at Home page 

Workspace Considerations:

Your remote workspace will be considered an extension of the University’s workplace and therefore will be subject to and governed by applicable Workers’ Compensation legislation and WorkSafe B.C. Check out RRU's Occupational Health and Safety policies. You will be expected to comply with normal reporting requirements for any work-related accident or injury and to ensure that the designated work space is safe and free from hazards.

We have some suggestions for good Workspace Ergonomics

Remote Software and Services:

Follow the link to see what is available through the RRU Remote Desktop Connection:

Available software for staff:

Office 365 is available for FREE for all RRU staff, faculty, adjunct faculty, associate faculty and full time (credit) students. 

Office365 Online (in a browser)

MS Teams and Communicating with Team Members (chat and SharePoint file sharing)



Softphone (No more new deploys until further notice)


How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation