Adobe Troubleshooting
I get an error what I launch Adobe Acrobat - "...does not match the Egress IPs...."
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The message means Adobe is activated on too many computers. in order to reduce the number of devices, you need to do the following:
- Close all Adobe products
- Open Windows Explorer
- (Make sure View → Hidden Items is checked off)
- Navigate to C:\ProgramData\Adobe\OperatingConfigs
- Clear out the folder
- Re-start Adobe again
- A message that Adobe is installed on too many machines should now pip and give you the option to deactivate a license
May Require a Privileged account
If you get a message saying that you need to log in to delete the files, please contact Computer Services for assistance.
I do not like the new Adobe Reader Interface
You can disable the new Acrobat interface from the Home menu
When sending a PDF document via email, it always goes as a link, rather then an attachment
Whenever you attached a PDF document to an email, instead of appearing as a file, does it appear as an embed link into the email and reference Adobe Cloud?
- Open a new email message
- On the Message tab, click on the Adobe icon and choose Settings
- Select "Always prompt while attaching" and it should now attach the PDF as a file and not a link, or prompt you to make a choice when appropriate
(Thanks to Angela for sharing this tip)
Please note that if it only happens when replying or forwarding a message, then hit the Reply/Forward button instead of a new message and then follow the rest of the procedure above
(Thanks Kelly for that tip)
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