Adobe Creative Cloud Suite - Installation - RRU Computer

You must have a license before you can use this software. Only follow these instructions if you previously had an Adobe license or as part of the new account procedure.  if you do not have an account, please contact Computer Services (using the links at the bottom of this page) to request a license.

      Install Instructions

  1. Launch Software Center from the Start menu, or open the Start menu and start typing "Software".
  2. Select the latest Adobe Creative Cloud software
  3. Close all Microsoft Office applications, then select Install.
  4. When prompted, login using your Royal Roads email address, then select Company or School Account.
  5. Wait while Adobe Creative Cloud installs updates.
  6. Once Creative Cloud has finished updating, select Install under Acrobat.
  7. Adobe Creative Cloud suite sometimes needs to uninstall a previous version, let it do so
  8. Adobe Creative Cloud suite usually needs to update two times, when you first open it. Just confirm the update and let it run.  When the update is complete, it will shut down and restart Adobe Creative Cloud.  This restart can take up to 5 minutes, just be patient.

Install Adobe Acrobat or other Adobe products

  1. When you open the Creative Cloud suite you will see a list of applications that are available to you.  Select the application you want installed (usually Adobe Acrobat) and install from there.  If the software you want to install is not available, please contact Computer Services.
  2. You can display the installation process by clicking on the Notification icon (a bell icon) in the top right
  3. Once the installation is complete you will be able to open the new application from the Start Menu, Adobe Creative Cloud or (in some cases) a desktop icon



Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation