How to Request a SurveyMonkey License - Staff and Faculty

To request access to the Royal Roads Enterprise SurveyMonkey account, please take the following steps:

  1. Staff - have your supervisor submit a ticket through the Help Desk requesting access for their specified colleagues.  Note that access to SurveyMonkey requires supervisor approval so it is best if they submit the ticket.
  2. Faculty - 
    • Associate Faculty for Research - No accounts for associate faculty unless they are working on a specific research project approved by the REB  and VPA provost in conjunction with a core faculty member – 
      • Core faculty member must make the request on behalf of the associate faculty member, indicating that this is for university-sanctioned research.
      • If the research has been approved by the Research Ethics Board (REB) Computer Services will need a copy
      • Please please contact Computer Services by email or Online Request Form
      • We will get the appropriate approval before we proceed.
    • Faculty or Research assistant for Class assignment - If a Faculty or Research Assistant on behalf of a faculty wishes to use SurveyMonkey for a class assignment, the request can be made through CTET for access as a teaching tool – CTET would make the request for the course instance, Computer Services will provide the license. Using SurveyMonkey as a tool for all students in a course might be arranged on a demonstration basis, rather than providing each student with a license for research ethics considerations. This would have to be addressed on a case-by-case basis.
  3. Once Help Desk has configured your SurveyMonkey account access, you will be sent an email with instructions on where and how you can login to the Royal Roads Enterprise SurveyMonkey account.

SurveyMonkey has been integrated with our single sign on service similar to some of our other cloud based services like HR Smart.  This will require you to login through http://surveymonkey.com/user/sso/rru/.  You will not be able to login to the Royal Roads SurveyMonkey account from the standard SurveyMonkey login page.


Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation