Send Reminders Emails - Staff

SurveyMonkey allows you to setup and schedule reminder emails to respondents who have either not started the survey, have partially completed the survey, or both. Once you have built your survey and sent it out to your students, SurveyMonkey will prompt  you to set up your reminder emails. This article assumes you have already sent out your survey, but did NOT create the reminder emails when prompted by SurveyMonkey.

1. Login to SurveyMonkey
2. Click on My Surveys
3. Select the survey you wish to create a reminder email for by clicking on the title of the survey

4. Click on COLLECT RESPONSES

5. Edit the collector you wish to create the reminder email for

6. Click on the SEND REMINDER dropdown and select 'Send a one-off reminder email', then click ‘No response’ or ‘Partial Response’ (your choice).

7. Edit the SUBJECT: line

a. Use the following:
Reminder – Course Number/Name course feedback survey closes on Date/time

b. Body of text, using following:

Dear students,

We note that you have not yet completed the survey which will close on Friday, please take a few minutes to complete the end-of-course feedback survey for Course Number/Course Name.

We need a much stronger response rate to generate useful insights for the benefit of the instructor(s) and the program. Your responses are completely anonymous and feedback is shared with the instructor(s). The results are taken seriously and help to inform  curricular decisions moving forward. Please take advantage of this opportunity to share your views and experience - we value your feedback.

Thank you for your cooperation.
Program office/program head

8. Click the NEXT button at the bottom of the page

9. Schedule your reminder

a. Choose date decided on by your office. Eg. Three days before survey closes

10. Click ‘Schedule’