SurveyMonkey - Known Issues

ISSUE

WORKAROUND

STATUS

If a survey creator shares their survey with someone, and notification email is sent to that person with a link to the survey.  If they are not logged in to SurveyMonkey, they get a Stale Request error with SSO. 

Impact:

Poor user experience. This is confusing for the user as the cause of the issue is not obvious.

Solution:

None yet.

Unable to log out of SurveyMonkey

Impact:

When a person "logs out" of SurveyMonkey it does not actually log them out. So if someone else happens to log in, going back to their account can be problematic.

Solution:

Close the browser completely and wait a few seconds. After re-opening the browser you should be prompted to log back in.

ONGOING

RRHD-48518

Trying to re-open a Survey and send a follow-up reminder email but it is stuck and won't allow me to hit the Schedule Button

Impact:

Unable to send notifications.

Sending a test email says there is an error as well

Solution:

Double-check that the survey was properly re-opened. If it is not re-opened, follow the steps to re-open again until you can see it sticks.

Resolved

RRHD-77184