I Am Unable to View HEIC Files
The application says you need to install a plugin, but the plug in is blocked by group policy.
Instead we recommend you install the VLC player
- Click on the Start Button and then type Store <press enter>. This will start the Microsoft Store
- Search for VLC and choose the application from VidoLan
- Install the application
- When you try to open HEIC files the next time, if prompted choose the VPC app to open
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation