Windows Update
Many software and driver issues can be resolved by making sure your version of Windows is up-to-date. The latest version of Windows 10 is 22H2.
Step-by-step :
From the Start Menu, select Settings then Update & Security.
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From the Windows Update tab, select Check online for updates from Microsoft Update.
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Select Download and Install if you see Optional quality update available.
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Wait for the updates to be downloaded and installed, then restart.
Continue selecting Check online for updates from Microsoft Update and restarting until you see the You're up to date message.
Wait for the updates to be downloaded and installed, then restart.
Confirm you're on the latest version (22H2) by right-clicking the Start Menu and selecting System.
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How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation