User upgrade process

Owned by Christi Dykstra
Last updated: Mar 06, 2020 by Mark Isaak

After Raiser's Edge has been upgraded, the users' computers should be placed into the AD security group RRU > Computers > SWPackages > Raisers_Edge. After a couple of different synchronizations, an SCCM task sequence will uninstall any existing Raisers Edge and install the current production Raisers Edge.


If there is an issue somewhere and the installation fails, the solution is to uninstall Raiser's Edge and reinstall it from scratch (\\prdvicneo\RaisersEdge).  If the install wants to also install Crystal Reports, allow it to do so.


How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
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