| Who | Question | Answer |
|---|
| Staff/faculty | How do I access RRU's HR Smart portal? | You should always visit the url: https://royalroads.mua.hrdepartment.com/hr/hua/SSO/discoveryService for sign on to HR Smart. Use your normal computer credentials to login. You will be prompted to answer a series of questions if this is your first time logging into HR Smart. Choose the options as you deem appropriate; you can always change the settings later. If you visit the url: https://royalroads.mua.hrdepartment.com/ you will be given the choice to login via email and password, or via “Single Sign On”. The “Single Sign On” link will take you to the first login link, and is the recommended method. You can however still use the other login form such as if there is ever an outage with the “Single Sign On” system. To set your password use the “Forgot your password?” link, and enter your Royal Roads email. |
| Staff/faculty | How do I find my appraisal? | Your appraisal may not appear on your HR Smart dashboard when you login, depending on what state it is in. If you know you have an appraisal, you can find it under your “Total Talent Profile”, or by clicking “Performance” => “My Appraisals”. |
| Staff/faculty | What is a SMART goal? | SMART goals are very specific goals of which the progress can be very easily defined and measured; a regular goal is the opposite. An example of a regular goal would be to “answer support calls and emails in an effective and timely manner”. A SMART goal might be to “replace all computers with expiring leases”. |
| Staff/faculty | What's the difference between a private/public goal? | When in doubt, go private. Goals that are public are available for others to view and select for themselves. Who can view them depends on your position within Royal Roads. In some cases this is good as it reduces the effort of completing your appraisal planning. Be careful only to make goals public, if someone else is likely to use the goal exactly as it’s written. By creating public goals that are specific only to you, you will clutter up the system as well as make potentially sensitive parts of your work plan publicly visible. |
| Staff/faculty | Why is my hire/start date incorrect? | For staff who were in their current position when HR Smart was introduced, the start and hire dates for their current position will not be correct. The date shown is instead the date data was imported into the system. These dates are not relied upon for seniority, vacation, or any other HR calculations or processes, so there is no need to be concerned. |
| Staff | Who can give me Admin access | Admin access to HRsmart is provided by Royal Roads Human Resources. Please contact Human Resources for assistance. |