Software Requests
- Former user (Deleted)
- Addison Morris
- Dexter 2armstrong (Deactivated)
This page is mainly for Staff and Faculty Only. Students are eligible for a Microsoft Office 365 subscription however some additional software might be available for students and will be identified as such below. If a software does not specifically say that a student license is available, it is not available to a student.
Associate Faculty and Contractors please contact Computer Services by phone, email or Online Request Form to confirm what software is available.
Do you require specialized software for your work computer? RRU is undertaking to ensure we’re running licensed and reputable software, considering software budget requirements and properly addressing security and privacy concerns. This list is constantly evolving and changing, but please follow the appropriate Action if the software is listed below, or skip to the Software Requests#Software Request Procedure if your software is not listed.
Note: For now, requests for drivers for hardware already purchased will not require special approval. Please simply submit a service request to Computer Services.
List of Known Software
Software Name | For IT use only | |
|---|---|---|
Adobe Acrobat Pro DC | Approved, license required Submit a Request to the Helpdesk using the Online Request Form | Procedure (IT Only). Installation procedure |
Adobe Acrobat Pro v11, V10 | This software does not work properly on the RRU computers and should be upgraded to Acrobat Pro DC (see above) Submit a Request to the Helpdesk using the Online Request Form | |
Adobe Connect | Not approved for installation at RRU. | |
Adobe Creative Cloud All Apps
| Staff and Faculty submit a request to the Helpdesk using the Online Request Form Student license available ONLY in the LIC Mac Lab. Student license for home use can only be requested by a program head or doctoral supervisor in the case of a Doctoral student. | Procedure (IT Only). The student must have an Adobe account. Instructions to Create an account and how to Log in to Adobe are available on our website. |
Adobe Digital Editions | Approved, immediate deploy Submit a Request to the Helpdesk using the Online Request Form | Immediate deploy from https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html |
Adobe Reader | Already installed | |
Adobe Sign | Not approved for use at RRU | RRHD-90223 (IT only) See SoftDocs |
Agresso License | Approved, no installation required, just icon. Requires account. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
Agresso Report Engine (and Visual Studio) | Approved, no installation required, just icon. Requires account. Submit a Request to the Helpdesk using the Online Request Form | Immediate deploy via SCCM Package - Agresso_ReportEngine_9 |
Agresso Software | Already installed | |
AMD Radeon Software | Add user to AMD_Radeon_Software in AD to allow install from MS Store. | |
ArcGIS, ArcView | Approved, license required. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) Also available to student with faculty supervisor approval. Ask your faculty supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | For Staff
For students, once we receive request we will process the request and provide further instructions. Also ArcGIS is installed in the following places on campus for student use for coursework.
(IT Only - https://royalroads.atlassian.net/wiki/spaces/ISRD/pages/26379886) |
AssurePay | Approved, license required. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
AtoM Text editor | Not approved for installation at RRU. | Please use NotePad or NotePad++. Contact Computer Services for assistance. RRHD-54288 (IT only) |
Audacity | No approval required | |
AutoDesk AutoCAD | Approved, license needs to be purchased Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | RRHD-80160 (IT only) |
Avanti Payroll Site | No approval required Only available to Staff and Faculty. Not available to Associate Faculty or volunteers | If you are unable to log into this site, please contact the Payroll department. It can take up to 7 working days after your start date for you to have access. |
Avanti SQL Database | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Procedure (IT only) |
Barco Clickshare | Approved, Installation required. | RRHD-72455 (IT only) |
Batch Input Formatter (BIF) | Approved, Immediate Deploy Please submit a Request to the Helpdesk using the Online Request Form | Procedure (IT only) |
BCM | Approved, immediate deploy Submit a Request to the Helpdesk using the Online Request Form | |
Big Stretch Reminder | Not approved for installation at RRU. | Since this software is not specifically work related the software is not approved. However there are many other apps available for mobile devices that can do the same functionality. RRHD-52810 (IT only) |
Bitrix | Not approved for installation at RRU. | Since this is a project management software, please use Microsoft Project. RRHD-49424 (IT only) |
Bulk Rename Utility 64 Freeware | Not approved for installation at RRU. | |
Blackboard Collaborate | Website | Please contact CTET Studio to inquire about getting a meeting room setup in your Moodle course |
BlueJeans | Replaced by Teams and Zoom. | |
Calendar Sync Free | Not approved for installation at RRU. | |
Calendly | Not compatible with RRU email system | Calendly has a dependency on MS Exchange online/365 which is not available at RRU. |
Camtasia | Approved for CTET | CTET install themselves. |
Canva | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | RRHD-82261 (IT only) Procedure (IT only) |
ChequeScribe | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Procedure (IT only) |
CMMS | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Additional Info (IT only) License Info (IT only) |
CMS | Webpage | Procedure (IT only) |
Chrome | Already installed | |
CITAVI | Approval required (Separate purchase) Please submit a Request to the Helpdesk using the Online Request Form | RRHD-77480 (IT only) |
Citrix Webex | Not approved | Please use Zoom, Teams, Blackboard Collaborate, Bluejeans or the website version of Webex. |
Confluence | Approval required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
Corel Draw | Not approved for installation at RRU. | |
CRM | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | Procedure (IT only) Software available in the Software Center console (Will not run automatically and must be run by customer manually with Outlook closed) |
Dameware | Not approved for installation at RRU. | |
Data Analysis Toolpak | Approved. | Procedure (IT only) |
Diligent Boards | Approval required (process pending, RRHD-59896) | Procedure (IT only) |
Dragon Naturally Speaking | Approval required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Computer Services will purchase a license and install the software after receiving approval. |
Draw.IO | Approval required (process pending) | RRHD-77583 (IT only) |
Dropbox | Not approved for installation at RRU. | Approved Alternative : OneDrive |
Duplicate File Detective | Approval required (process pending) | License information available in O:\Staff\academic and information services\it-services\private\Software\DuplicateFileDetective |
Dymo Label Printer software and Dymo Connect software | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | |
Ease-E-Club | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Procedure (IT only) |
Equalizer APO | Not approved for installation at RRU. | |
EST Desktop 2.0 | Approved, immediate deploy, account required Please submit a Request to the Helpdesk using the Online Request Form | This software is downloaded directly from CanadaPost.ca. To install, "run as administrator" and then enter credentials for an account with elevated permissions. Customer must have Canadapost account. (Not provided by IST) |
EMS Enterprise | Not approved for installation at RRU. | Replaced by EMS Campus, VirtualEMS and Webrez. |
EMS 2020 (also called EMS Campus or EMS Desktop) | Approved, license required You must have an account. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed). The supervisor should identify someone that the permissions should copy. | Already installed on all computers |
Excelerator Plugin | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | |
FactXpress | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | |
Firefox | Already installed | |
Fireworks | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
Freemind | Under review | |
GaBi software | Approved, no license available. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Not available to students. |
Google Drive | Not approved for installation at RRU. | Approved Alternative : OneDrive Available in Web Browser |
Google Earth Pro | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
GotoMeeting | Not approved. See use on of the approved videoconference software Collaborate, BlueJeans, Microsoft Teams or Zoom. | GotoMeeting does have the ability to join a meeting through a web browser. |
Grammarly | Not approved for installation at RRU | This software downloads a full copy of the document to a US server in order to analyze and provide grammar suggestion. This breaks the BC FOIPOP laws. |
Grant connect | Refer to communication | Contact Vivianne Jefferis |
Greenshot | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
Hemmingway Editing software | Not Approved | Please use one of the available built in Microsoft Office tools for editing. RRHD-65372 (IT only) |
Hubspot | Approved on very limited bases. Account required. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | RRHD-89777 (IT only) |
Identicam | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
Imprintplus | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Approved for Tourism department |
Input Method Editor (IME) | Approved. | Procedure (IT only) |
InTime | Approved. | Procedure (IT only) |
Irfanview | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | RRHD-68155 (IT only) |
iSpring | Approved, License required. Licenses manage by CTET. Please contact them for approval. | RRHD-89909 (IT only) |
Not approved for installation at RRU. | ||
Java | Approval required | |
JIRA Service Desk | Approval required | |
Label Printer Software | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | As long as the printer is connected directly to Windows 10 computer, the software can be installed (Shared label printers is no longer supported) Dymo Label printer - Software available in the Software Center console Brother Printer - Install with Admin account |
LBoss | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Procedure (IT only) |
Lice Cap | Under review (RRHD-52416) | |
Manitou | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
Maximum Express Courier | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | This will be approved on a Case-By-Case basis. |
Mendeley | No longer supported by RRU. Please see Zotera instead. Please submit a Request to the Helpdesk using the Online Request Form | Browser plug-in. Requires admin account to complete installation |
Mentimeter PowerPoint plugin | As of April 3, 2023 - Due to budgetary restrictions (all software licenses are ultimately charged to IT) we won't be able to approve this request. | |
Microsoft Office 365 for home
| Approved, immediate deploy | Please see Office 365 procedure "Office for Home Use" no longer available (replaced by Office 365 above) |
Microsoft OneDrive | Approved, immediate deploy | Installed Automatically |
Microsoft Power BI Desktop (free) | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | Procedure (IT only) |
Approved, Limited licenses Only for Ocelli project. Please submit a Request to the Helpdesk using the Online Request Form | Procedure (IT only) | |
Microsoft Project | Staff - Please submit a Request to the Helpdesk using the Online Request Form Students - no license available. | |
Microsoft SCCM | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
Microsoft SQL Management Studio | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | Procedure (IT only) RRHD-66196 (IT only) |
Microsoft created plugins are approved 3rd party plugins are not approve. Please submit a Request to the Helpdesk using the Online Request Form | ||
Microsoft Visio | Staff - Approved, immediate deploy No request required, self install | |
MiniTab | Already installed | Procedure (IT only) |
Notepad++ | Approved, immediate deploy | Available in Software Center |
Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) Student licenses available with approval from research supervisor | Procedure (IT only) | |
NVIVO Transcribe | This software requires a separate yearly license. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) (Alternative software (see right column) will need to be considered before this request will be escalated for approval) | IT recommends an Adobe Creative Cloud Suite license instead. This includes the software Adobe Premier Pro with built in transcribe feature. It can then be exported to NVIVO. For shorter transcriptions, you can also use the online version on Word at office.com |
OnePassword | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | LastPass, KeyPass as also allowed, however we would prefer OnePassword is used as a standard |
Open Broadcaster Software (OBS) | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | This will be approved on a Case-By-Case basis. |
ORCID/Researcher O365 integration | Institutional license (integration) not approved Individuals may enroll on their own. | […Institutional license] would be useful to an organization, not an individual, from what I understand (e.g., connecting with institutional repository, journal publishing platforms, etc.). I think the institutional membership discussion is something that could be brought up again when we have a new University Librarian in place, but as that position still hasn’t been posted, I don’t think it’s an option for the time being to look into, at least from the Library side. Registering as an individual is free and will provide most of the access required. |
Papercut | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
PC Equalizer Free | Not approved for installation at RRU. | |
Poll Everywhere plugin for PowerPoint | Approval required | This will be approved on a Case-By-Case basis. |
Popcorn Maker | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
POS (see LBOSS) | ||
PrimoPDF | Approval pending | |
Raiser's Edge | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) (Also must be approved by Vivianne Jefferis) | Procedure (IT only) |
Readerboard Software
| Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | Procedure (IT only) |
R Statistical Software 4.1.1 | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | Install RStudio from the Software Center console. R is installed as a dependency. |
RStudio Desktop 2019.09 | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | RRHD-79487, RRHD-79487 (IT only) |
7-Zip | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | |
Skype | Approval required | |
Slack | Not approved for installation at RRU. | Corporate wide chat solution being investigated |
Slido | Approval required. Only available to Current approver Andrea Stuart | Access granted to a generic email to allow any member of the communications and event team can have access. |
Snag-It | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Software available in the Software Center console Techsmith_Snagit_2020 |
SoftDocs | Pending | |
Sogou Chinese keyboard software | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | Must be installed with Admin account and there are additional features that will prompt for Admin account a second time. |
SPSS | Approved, license required Staff/faculty ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) Associate faculty can use for teaching. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed). (License not provided for research) Student license available. Please have your Research Supervisor submit a Request to the Helpdesk using the Online Request Form | SCCM Package for v24 available (IT only) |
SSIS | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | |
Survey Monkey for Faculty and students | Available in certain cases. | Additional Information (IT only) |
Survey Monkey for Staff | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Additional Information (IT only) |
Tableau | No Longer Available | Licenses were not renewed for 22/23 |
Talkia | Approved, RRU license required (not approved using personal license) Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | RRHD-74090 (IT only) |
TeamViewer | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | |
Text Expander | Approved on very limited basis under specific circumstances. Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | RRHD-87847 (IT only) |
TrueView AutoCAD viewer | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | Installation Procedure (IT only) RRHD-63746 (IT only) |
XiBO | Approval required | |
Kramer VIA App | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | For RRU computers the Software available in the Software Center console For non-RRU managed equipment, you can download the software from here |
VB Cable | Approved, License Required Please submit a Request to the Helpdesk using the Online Request Form | RRHD-64966 (IT only) |
Approved. License required. Request needs to come from Business Planning Team (financialadvisory@royalroads.ca) or include approval from Business Planning team | RRHD-91049 (IT only) | |
Vena PowerPoint Plugin | Approved. License required. Request needs to come from Business Planning Team (financialadvisory@royalroads.ca) or include approval from Business Planning team Customer must have Outlook in the Cloud. | Once approved, allow 24 hours to be able to “add” the plugin from the Add Plug-In menu. The plug-in is called Vena for Microsoft PowerPoint |
Virtual EMS | ||
VitalSource | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | |
VOOV | Approved on case-by-case basis. Please submit a Request to the Helpdesk using the Online Request Form | Online version preferred. If installation is required, then Computer Services can download and install. RRHD-68801 (IT only) |
Vyond | Only available to EPMO communication | |
Wacom Tablet Drivers | Approved. Software requires hardware (tablet) | RRHD-51139 for basic procedure (IT only) |
Approval required Please submit a Request to the Helpdesk using the Online Request Form | This will be approved on a Case-By-Case basis. | |
Not approved on RRU devices. | The only official chat software approved at RRU is Microsoft Teams RRHD-49424 (IT only) Please note: Voice and Video calls on Whatsapp on personal devices like mobile phones only work on the RRU Wifi network, not the RRU Guest wifi network. | |
Zoom for Meetings | Approved, immediate deploy | Software available in the Software Center console License not required to join meetings. Staff and Faculty must contact Media Support Services for an account to create meetings. |
Zoom for Email | Approved, license required Ask your supervisor to submit a Request to the Helpdesk using the Online Request Form (supervisor approval needed) | Contact Computer Services to make a request for a license. |
Zotero | Approved, immediate deploy Please submit a Request to the Helpdesk using the Online Request Form | Staff
Students
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*Definition of Actions
Already Installed - Software is part of the standard image on computers deployed on campus. If you cannot find the software, please create a request to Computer Services via an online ticket or email.
Immediate Deploy - Software has been pre-approved and can be installed without additional approval. However if the software requires a license, information might need to be provided. Please request this software via an online ticket or email.
Immediate Deploy (Supervisor approval)- Software can be installed after receiving approval from your supervisor. Please request this software via an email with a CC to your supervisor.
License Required (Supervisor approval) - Software can be installed after receiving approval from supervisor. Please request this software via an email with a CC to your supervisor. This request might be delayed if a license is unavailable and needs to be purchased. Only software licensed to RRU can be installed on RRU computers.
Approval required - Follow the software request procedure below. Once approved by the Network Security team, we will be in touch to install the software. This request might be delayed if a license is unavailable and needs to be purchased.
Not approved for installation at RRU - This software is not approved and cannot be installed on RRU workstations. If you have a valid business requirement for this software, please follow the software request procedure below and the request will be evaluated.
Software Request Procedure
Please submit a ticket requesting the software by visiting the Computer Services Website, and provide as much information about the software by answering these questions to the best of your ability:
What is the name and version of the software you need?
What is the purpose of the software (why do you use it)?
Is it required for your job (or is it personal preference)?
Who uses this software (you and others in your department? Just you?)
Please give us any reference material that we can use to research the software, such as URLs for system specifications or downloading?
Is this licensed or unlicensed software?
If licensed, who holds the license? (RRU or is this a personal license?)
What is the asset tag on the computer(s) on which you would like to install this software?
Does your supervisor support the need for this software? (We will need supporting documentation from your supervisor)
We recognize that the requested software may have been used for years by you and/or your colleagues and may be a highly reputable software however we are reviewing all software installed on RRU computers to maintain the integrity of the RRU network and files and appreciate your cooperation and understanding.
Once these details have been evaluated, we'll be in touch with you regarding next steps.
Looking for software for home?
We only offer Office 365 as a standard to all students, staff and faculty. Additional specific licenses are available for home use in specific circumstances and are identified above. You may also be eligible for other software at discounted price because you work for a university.
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation