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Unable to Log into go.royalroads.ca

Unable to Log into go.royalroads.ca

Mar 17, 2022

Please note that when prompted to log into go.royalroad.ca you must login with your MyAdmin email address and password.

You must be accepted and registered in a program before you can log into go.royalroads.ca.

If you do not know you MyAdmin password you can reset it from the MyAdmin login page.

However if you are able to log into MyAdmin because your password is saved by your browser, then we suggest getting your browser to reveal the password instead or resetting it.  Do a Google search for Firefox Passwords, Chrome passwords, Safari Passwords, ect

Website flagged as phishing site

Sometimes this site can get on a blacklist by Anti-virus software with anti-phishing monitoring.  If this is the case, please try a different browser or turn of the anti-phishing tool temporarily.

If you are not able to access the site, please contact the Computer Services department.  (Please see sidebar for contact info)

Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: Colwood Campus +1-250-391-2659

  • Phone: John Horgan Campus +1-236-475-5080

  • Toll Free: +1-866-808-5429

  • Visit us:

    • on the main floor of the Sequoia Building on the Colwood Campus

    • in room 403 on the John Horgan Campus

  • Hours of Operation

    • Telephone support is available Monday to Friday from 7:30am to 5pm.

    • Onsite help is available in the:

      • Sequoia Building Monday to Friday 8am - 4pm

      • John Horgan Building Monday to Friday 9am - 5pm

    • We are closed for all statutory holidays


How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation